Customer Success Professional
3 weeks ago
At Expert Institute, we're building the smarter future of legal technology. Our cloud-based service platform, Expert iQ, empowers attorneys with the resources, data, and insights they need to prepare for and win their cases.
Our sales department moves quickly, but so does your potential for promotion. Our leaders value sales development and training-every team member has a track towards success. If you're ready to meet ambitious goals and drive growth in one of the most explosive tech verticals, we want to hear from you.
Job DescriptionOur Customer Success organization is a dynamic, tight-knit team building client relationships and leading retention. As a member of the Customer Success team, you're both a face of Expert Institute and a strategic partner to our clients.
Customer success operations move quickly, but so does your potential for promotion. Our leaders value development and training-every team member has a track towards success. Plus, top performers are invited to an all-expense paid annual Leaders Club trip to a sunny destination (public health permitting). If you're ready to meet ambitious goals and drive growth in one of the most explosive tech verticals, we want to hear from you.
Key Responsibilities- Manage and grow a book of high value subscription accounts
- Build strong relationships and rapport with our existing attorney clients through phone calls, emails and onsite visits, serving as their primary point of contact
- Oversee client communications, track account health and work closely with Sales to prepare accounts for renewal
- Present proposals and discuss pricing with renewing accounts
- Strategically increase usage of our service within each firm and maximize retention rates
- Work closely with our Medical and Research teams to deliver exceptional client experience
- Bring passion, high energy, and a strategic mindset to help us provide superior service
- Stay up to date on the latest and most relevant legal industry news and updates
- Support other members of the CS and Sales team with tasks and projects as needed
- 2-6+ years of relevant sales, client relationship, or client engagement experience
- Experience at a SaaS company preferred
- Salesforce experience preferred but not required
- Strong presentation and communication skills
- Knowledge of legal industry is a plus but not required
- Ability to work autonomously and in a team setting in a fast paced startup environment
- A positive and professional disposition
- Continuous interest in learning and growth
- Some travel required
-
Customer Success Manager
4 weeks ago
Milwaukee, Wisconsin, United States Expert Institute Full timeAbout the RoleWe are seeking a highly skilled SASE Customer Success Manager to join our team. As a key member of our Customer Success team, you will be responsible for driving customer success and adoption of our SASE portfolio.Key ResponsibilitiesAct as the primary point of contact for customers in the SASE portfolio, providing guidance and support to...
-
Customer Success Advocate
4 weeks ago
Milwaukee, Wisconsin, United States Crisis Prevention Institute Full timeAbout the RoleCrisis Prevention Institute is seeking a highly skilled Customer Success Advocate to join our team. As a key member of our partnership team, you will be responsible for building and maintaining strong relationships with our largest clients, driving revenue growth, and ensuring customer satisfaction.Key ResponsibilitiesManage a portfolio of 8-12...
-
Customer Success Advocate
3 weeks ago
Milwaukee, Wisconsin, United States Crisis Prevention Institute Full timeAbout the RoleCrisis Prevention Institute is seeking a highly skilled Customer Success Advocate to join our team. As a key member of our partnership team, you will be responsible for building and maintaining strong relationships with our largest clients.Key Responsibilities:Manage partnerships with approximately 8-12 large strategic client accounts.Partner...
-
Customer Success Specialist
3 weeks ago
Milwaukee, Wisconsin, United States Aventi Health Full timeAbout Aventi HealthAventi Health is a leading provider of 340B technology solutions, connecting community pharmacies and covered entities to drive cost savings, improve operational efficiencies, and enhance patient care.The Customer Success Specialist will play a vital role in nurturing relationships and driving results with Aventi Health's customers,...
-
Customer Success Manager
4 weeks ago
Milwaukee, Wisconsin, United States Expert Institute Full timeCustomer Success ManagerAt Expert Institute, we're building the smarter future of legal technology. Through our cloud-based service platform, Expert iQ, we empower attorneys with the resources, data, and insights they need to prepare for and win their cases. Our sales department moves quickly, but so does your potential for promotion. Our leaders value...
-
Customer Success Marketing Specialist
3 weeks ago
Milwaukee, Wisconsin, United States ECP Full timeJob DescriptionECP is a leading SaaS solution for senior living communities, enabling them to deliver exceptional care to their residents. With over 7,500 communities worldwide, we're expanding our customer base and product offerings. We're seeking a Customer Success Specialist to drive engagement, develop programs, and ensure seamless customer...
-
Senior Manager, Customer Success Lead
4 weeks ago
Milwaukee, Wisconsin, United States Crisis Prevention Institute Full timeAbout UsCrisis Prevention Institute is a global leader in evidence-based de-escalation and crisis prevention training, and dementia care services. With over 40 years of experience, we've helped train millions of people in various industries, including education, healthcare, and more.Job SummaryWe're seeking a highly skilled Senior Manager of Customer Success...
-
Milwaukee, Wisconsin, United States Anywhere Real Estate Full timeThe Senior Vice President of Learning and Customer Success at Anywhere Real Estate will lead the transformation of the company's learning and sales enablement function, driving innovation and excellence in delivering modern learning solutions to a diverse and distributed team of 300,000 real estate agents and brokers.This role will oversee the development...
-
Sales Representative
3 weeks ago
Milwaukee, Wisconsin, United States MRA Recruiting Services Full timeJob OverviewMRA Recruiting Services is seeking a highly motivated and experienced Inside Sales Representative to join our team. As a key member of our sales team, you will be responsible for executing various sales strategies in a fast-paced environment.Key Responsibilities:Proactively contact customers to introduce and promote additional stock and custom...
-
Supplier Success Manager
3 weeks ago
Milwaukee, Wisconsin, United States Direct Supply Full timeAbout This Role:At Direct Supply, we're building the future of healthcare technology, and we need a skilled professional to help us achieve our goals. As a Supplier Success Manager, you'll play a critical role in ensuring the health and success of our supplier accounts. You'll be responsible for building strong relationships, providing excellent customer...
-
Student Success Liaison
4 weeks ago
Milwaukee, Wisconsin, United States Milwaukee Area Technical College Full timeJob Title: Student Success LiaisonJoin Milwaukee Area Technical College as a Student Success Liaison and be part of a team dedicated to transforming lives, industry, and our community. As a key member of our Enrollment and Retention team, you will play a vital role in supporting students to achieve their academic goals.Job Summary:The Student Success Liaison...
-
Retail Sales Professional
3 weeks ago
Milwaukee, Wisconsin, United States pacsun Full timeKey Responsibilities:PacSun is seeking a Retail Sales Professional to join our team. As a Sales Associate, you will be responsible for generating sales through exhibiting passion for product, brands, fashion and trends with all customers. Your primary focus will be on delivering an engaging, positive and authentic customer experience with all customers. You...
-
Wealth Management Professional
3 weeks ago
Milwaukee, Wisconsin, United States Equitable Advisors LLC Full timeEmpowering Financial FuturesAt Equitable Advisors LLC, we are dedicated to helping our clients achieve their long-term financial goals. Our team of experienced Financial Professionals is passionate about delivering exceptional customer experiences and building lasting relationships based on trust, guidance, and innovative financial solutions.Our...
-
Customer Service Representative
4 weeks ago
Milwaukee, Wisconsin, United States INTERNATIONAL COMMERCE & MARKETING CORPORATION Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, accounts, and vendors.Key ResponsibilitiesRespond to customer inquiries and resolve issues in a timely...
-
Surgical Sales Professional
4 weeks ago
Milwaukee, Wisconsin, United States Sight Sciences Inc Full timeSurgical Sales RepresentativeOverview:The Surgical Sales Representative is a key member of our sales team, responsible for promoting and supporting our company's product(s) in a specified region or major geographical area.Responsibilities:Develop and execute a sales strategy to create demand for our product(s) within company and industry-compliant...
-
Licensed Insurance Sales Professional
4 weeks ago
Milwaukee, Wisconsin, United States Staff My Agency Full timeEmpowering Success in Insurance SalesDiana Kostal, a renowned State Farm Agency leader in Milwaukee, WI, is seeking a talented Licensed Insurance Sales Professional to join her team. As a highly respected agency, we prioritize customer satisfaction and team growth, fostering a dynamic environment where professionals can thrive.Key Responsibilities:Develop...
-
Insurance Sales Professional
4 weeks ago
Milwaukee, Wisconsin, United States Bankers Life Full timeAccelerate your success in the insurance industry with Bankers Life.As an Insurance Sales Professional, you will assess clients' financial needs, provide expert life and health insurance recommendations, and deliver exceptional customer service.Key Responsibilities:Assess clients' financial needs and provide personalized insurance solutionsDevelop and...
-
Customer Service Representative
3 weeks ago
Milwaukee, Wisconsin, United States Midwest Refrigerated Milwaukee, Inc. Full timeJob DescriptionMidwest Refrigerated Services is a leading provider of refrigerated logistics services for the food industry. Our company operates a large network of refrigerated warehouses, distribution centers, and cross-docking facilities across the Midwest region.Job SummaryWe are seeking a highly motivated and detail-oriented Customer Account Specialist...
-
Dean of Student Success
4 weeks ago
Milwaukee, Wisconsin, United States St. Augustine Preparatory Academy Full timeJob DescriptionSt. Augustine Preparatory Academy is seeking a dedicated and mission-driven Dean of Student Success to join our Elementary School leadership team. As a key member of our team, you will play a vital role in shaping and sustaining our school culture, ensuring that students internalize our values for academic excellence and behavior...
-
Customer Service Representative
4 weeks ago
Milwaukee, Wisconsin, United States Laurel Oaks Full timeJob SummaryWe are seeking a highly organized and detail-oriented Receptionist to join our team at Laurel Oaks. The successful candidate will provide exceptional customer service, manage front desk operations, and support administrative tasks.Key ResponsibilitiesAnswer and direct phone calls, greet residents, families, and guests in a professional...