Current jobs related to Customer Success Manager - Milwaukee, Wisconsin - Expert Institute

  • Customer Success Professional

    4 weeks ago

    Milwaukee, Wisconsin, United States Expert Institute Full time

    Customer Success ManagerAt Expert Institute, we're building the smarter future of legal technology. Our cloud-based service platform, Expert iQ, empowers attorneys with the resources, data, and insights they need to prepare for and win their cases.Our sales department moves quickly, but so does your potential for promotion. Our leaders value sales...

  • Customer Success Specialist

    4 weeks ago

    Milwaukee, Wisconsin, United States Aventi Health Full time

    About Aventi HealthAventi Health is a leading provider of 340B technology solutions, connecting community pharmacies and covered entities to drive cost savings, improve operational efficiencies, and enhance patient care.The Customer Success Specialist will play a vital role in nurturing relationships and driving results with Aventi Health's customers,...

  • Customer Success Advocate

    4 weeks ago

    Milwaukee, Wisconsin, United States Crisis Prevention Institute Full time

    About the RoleCrisis Prevention Institute is seeking a highly skilled Customer Success Advocate to join our team. As a key member of our partnership team, you will be responsible for building and maintaining strong relationships with our largest clients.Key Responsibilities:Manage partnerships with approximately 8-12 large strategic client accounts.Partner...

  • Customer Success Marketing Specialist

    4 weeks ago

    Milwaukee, Wisconsin, United States ECP Full time

    Job DescriptionECP is a leading SaaS solution for senior living communities, enabling them to deliver exceptional care to their residents. With over 7,500 communities worldwide, we're expanding our customer base and product offerings. We're seeking a Customer Success Specialist to drive engagement, develop programs, and ensure seamless customer...

  • Supplier Success Manager

    3 weeks ago

    Milwaukee, Wisconsin, United States Direct Supply Full time

    About This Role:At Direct Supply, we're building the future of healthcare technology, and we need a skilled professional to help us achieve our goals. As a Supplier Success Manager, you'll play a critical role in ensuring the health and success of our supplier accounts. You'll be responsible for building strong relationships, providing excellent customer...

  • Sales Representative

    4 weeks ago

    Milwaukee, Wisconsin, United States MRA Recruiting Services Full time

    Job OverviewMRA Recruiting Services is seeking a highly motivated and experienced Inside Sales Representative to join our team. As a key member of our sales team, you will be responsible for executing various sales strategies in a fast-paced environment.Key Responsibilities:Proactively contact customers to introduce and promote additional stock and custom...

  • Student Success Liaison

    1 month ago

    Milwaukee, Wisconsin, United States Milwaukee Area Technical College Full time

    Job Title: Student Success LiaisonJoin Milwaukee Area Technical College as a Student Success Liaison and be part of a team dedicated to transforming lives, industry, and our community. As a key member of our Enrollment and Retention team, you will play a vital role in supporting students to achieve their academic goals.Job Summary:The Student Success Liaison...

  • Sales Representative

    4 weeks ago

    Milwaukee, Wisconsin, United States Milwaukee Electronics Corporation Full time

    Job SummaryWe are seeking a highly motivated and results-driven Sales Representative to join our team at Milwaukee Electronics Corporation. As a Sales Representative, you will be responsible for acquiring new customers and managing existing relationships to drive sales growth and revenue.Key ResponsibilitiesLead Generation and ProspectingIdentify and...

  • Customer Engagement Coordinator

    1 month ago

    Milwaukee, Wisconsin, United States Crisis Prevention Institute Full time

    About the RoleCrisis Prevention Institute is seeking a skilled Customer Engagement Coordinator to join our team. In this role, you will be responsible for ensuring our customers maximize the value they receive from our subscription-based eLearning programs.Key Responsibilities:Monitor and analyze customer usage activity and data to identify trends, patterns,...

  • Customer Service Representative

    1 month ago

    Milwaukee, Wisconsin, United States INTERNATIONAL COMMERCE & MARKETING CORPORATION Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, accounts, and vendors.Key ResponsibilitiesRespond to customer inquiries and resolve issues in a timely...

  • Customer Support Associate

    4 weeks ago

    Milwaukee, Wisconsin, United States Crisis Prevention Institute Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our Customer Care team as a Customer Support Associate. In this role, you will be responsible for delivering exceptional customer service through multiple channels, ensuring timely and accurate resolution of customer inquiries and issues.Key Responsibilities:Provide complete...

  • District Manager

    4 weeks ago

    Milwaukee, Wisconsin, United States Club Demonstration Services Full time

    Job Title: District Manager - Sales and Customer ExperienceCareer Opportunity at Club Demonstration ServicesWe are seeking a highly motivated and experienced District Manager to lead our Product Demonstrator team in Costco locations. As a key member of our sales and customer experience team, you will be responsible for driving sales growth, developing and...

  • Customer Service Ambassador

    4 weeks ago

    Milwaukee, Wisconsin, United States Third Street Tavern Full time

    About the Role:We are seeking a highly skilled and customer-focused Host to join our team at Third Street Tavern. As a key member of our front-of-house team, you will be responsible for providing exceptional service to our guests, ensuring a warm and welcoming atmosphere, and contributing to the overall success of our restaurant.Key Responsibilities:Greet...

  • Customer Experience Manager

    3 weeks ago

    Milwaukee, Wisconsin, United States Marshalls Full time

    We are seeking a talented Retail Customer Experience Supervisor to join our team at Marshalls.Key Responsibilities:Create a positive customer experience by providing exceptional service and ensuring a clean and organized store environment.Lead a team of associates in promoting loyalty programs and providing personalized customer service.Train and coach...

  • Customer Service Representative

    4 weeks ago

    Milwaukee, Wisconsin, United States Midwest Refrigerated Milwaukee, Inc. Full time

    Job DescriptionMidwest Refrigerated Services is a leading provider of refrigerated logistics services for the food industry. Our company operates a large network of refrigerated warehouses, distribution centers, and cross-docking facilities across the Midwest region.Job SummaryWe are seeking a highly motivated and detail-oriented Customer Account Specialist...

  • Customer Support Associate

    4 weeks ago

    Milwaukee, Wisconsin, United States Crisis Prevention Institute Full time

    Job DescriptionAt Crisis Prevention Institute, we're seeking a skilled Customer Support Associate to join our Customer Care team. As a key member of our team, you'll deliver fast and accurate service to our customers and certified instructors via multiple channels.This role emphasizes delivering "effortless" customer experiences and the highest levels of...

  • Product Management Leader

    4 weeks ago

    Milwaukee, Wisconsin, United States J. J. Keller Full time

    Product Manager Job DescriptionJob Summary: We are seeking a highly skilled Product Manager to lead our Product Management team and drive the development of our product portfolio. The successful candidate will have a proven track record of delivering successful products and a strong understanding of our market and customer needs.Key Responsibilities:Product...

  • Product Manager

    1 month ago

    Milwaukee, Wisconsin, United States Franklin Energy Full time

    Product ManagerFranklin Energy is seeking a Product Manager to lead the development and execution of our product strategy. The successful candidate will be responsible for gathering and prioritizing product and customer requirements, defining the product vision, and working closely with cross-functional teams to ensure revenue and customer satisfaction goals...

  • Customer Service Representative

    1 month ago

    Milwaukee, Wisconsin, United States JB's on 41 Full time

    As a Customer Service Representative at JB's on 41, you will be the first point of contact for our guests, setting the tone for an exceptional experience. Your friendly demeanor and welcoming attitude will make our guests feel at home.Key Responsibilities:Manage the waitlist and track availabilityAssign lanes, shoes, and other equipmentPrepare for leagues...

  • Customer Support Associate

    1 month ago

    Milwaukee, Wisconsin, United States Crisis Prevention Institute Full time

    About the RoleThe Customer Support Associate is a key position within the Customer Care team, responsible for delivering exceptional service to CPI's customers and certified instructors through multiple channels. This role emphasizes providing effortless customer experiences and achieving high first contact resolution (FCR) rates.Key ResponsibilitiesRespond...

Customer Success Manager

4 weeks ago

Milwaukee, Wisconsin, United States Expert Institute Full time
Customer Success Manager

At Expert Institute, we're building the smarter future of legal technology. Through our cloud-based service platform, Expert iQ, we empower attorneys with the resources, data, and insights they need to prepare for and win their cases.

Our sales department moves quickly, but so does your potential for promotion. Our leaders value sales development and training-every team member has a track towards success. If you're ready to meet ambitious goals and drive growth in one of the most explosive tech verticals, we want to hear from you.

Key Responsibilities

Manage and grow a book of high value subscription accounts
Build strong relationships and rapport with our existing attorney clients through phone calls, emails and onsite visits, serving as their primary point of contact
Oversee client communications, track account health and work closely with Sales to prepare accounts for renewal
Present proposals and discuss pricing with renewing accounts
Strategically increase usage of our service within each firm and maximize retention rates
Work closely with our Medical and Research teams to deliver exceptional client experience
Bring passion, high energy, and a strategic mindset to help us provide superior service
Stay up to date on the latest and most relevant legal industry news and updates
Support other members of the CS and Sales team with tasks and projects as needed

Qualifications

2-6+ years of relevant sales, client relationship, or client engagement experience
Experience at a SaaS company preferred
Salesforce experience preferred but not required
Strong presentation and communication skills
Knowledge of legal industry is a plus but not required
Ability to work autonomously and in a team setting in a fast paced startup environment
A positive and professional disposition
Continuous interest in learning and growth
Some travel required

Additional Information

All your information will be kept confidential according to EEO guidelines.

Videos To Watch