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Member Service Representative

2 months ago

Kansas City, Missouri, United States Kansas City Credit Union Full time
Job Description

The Member Service Representative role at Kansas City Credit Union is a dynamic position that requires excellent communication skills and a passion for delivering exceptional member service. As a key member of our team, you will be responsible for building and maintaining strong relationships with our members, vendors, and colleagues.

Key Responsibilities:

  • Greet and assist members and potential members in a professional and courteous manner.
  • Process cash and check transactions, including deposits, withdrawals, loan payments, and share drafts.
  • Process corporate checks and money orders, as well as cash advances and gift and travel card purchases.
  • Balance cash drawers and checks, ensuring the security of cash and negotiable instruments.
  • Cross-sell credit union financial counseling services to achieve established goals and objectives.
  • Provide accurate information regarding credit union services, policies, and procedures.
  • Research and resolve member account concerns in a timely and professional manner.
  • Process wire transfer requests and comply with Bank Secrecy Act (BSA) and other compliance requests and requirements.

Qualifications:

  • Strong verbal and written communication skills, with the ability to motivate and influence others.
  • Good problem-solving and analytical skills, with the ability to adapt to new technology and processes.
  • Interpersonal skills, with the ability to project a positive image as a representative of Kansas City Credit Union.
  • Strong attention to detail and excellent organizational skills.

CORE Values:

  • Teamwork: Collaboration and respect for colleagues and members.
  • Respect: Honesty and good character in all interactions.
  • Integrity: Truthfulness and upholding the highest standards of integrity.
  • Member Focus: Prioritizing member needs and delivering exceptional service.