Operations Services Associate

3 weeks ago


Charlotte, North Carolina, United States Essendant Full time

**Job Summary**

We are seeking a highly organized and detail-oriented Operations Services Associate/Customer Service Representative to join our team at Essendant. In this role, you will be responsible for entering freight claims data into our claims processing system, obtaining and completing required paperwork, and conducting Proof of Delivery (POD) research.

**Key Responsibilities**

  • Enter freight claims data into the claims processing system
  • Obtain and complete required paperwork
  • Conduct Proof of Delivery (POD) research, including tracking and finding deliveries, verifying missed deliveries, and resolving delivery issues
  • Respond to incoming customer service calls regarding transportation or operational issues
  • Coordinate with Customer Care, Operations, and the customer to answer questions concerning orders, delivery, and other issues
  • Prepare and distribute month-end reports as needed
  • Provide filing support as needed
  • Process freight billings
  • Answer incoming calls to the facility and greet visitors as required
  • Distribute employment applications and administer the application process as required

**Requirements**

  • Ability to perform the accountabilities and tasks of the function within established productivity requirements and in accordance with applicable Standard Operating Procedures, rules or established processes along with established quality guidelines and expectations
  • Ability to leverage appropriate technology in an effective manner to perform job responsibilities (i.e. computer, scanner, software, etc)
  • Ability to assist and/or help out in other Operations Services functions as required
  • Ability to understand simple directions (verbal and written) in English
  • Ability to understand and utilize basic math

**Essendant is an Equal Opportunity Employer**

We are committed to creating a diverse and inclusive work environment and welcome applications from qualified candidates of all backgrounds.


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