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Retirement Benefits Counseling Specialist
2 months ago
Position: Retirement Outreach Counseling Representative
This opportunity is for an Hourly Retirement Outreach Counseling Representative within the Virginia Retirement System.
State Role Title: Administrative and Office SpecialistCompensation Range: $21.02
Pay Band: UG
Agency: Virginia Retirement System
Location: Virginia Retirement System
Agency Website:
Recruitment Type: General Public - G
Key Responsibilities:
- Engage with VRS members to enhance their understanding of retirement benefits and services.
- Deliver retirement counseling through virtual platforms, in-person meetings, or telephone consultations independently.
- Handle incoming calls and address inquiries, questions, and requests.
- Provide advanced-level retirement counseling, including intricate retirement estimate calculations.
- Educate members on Medicare eligibility and supplemental insurance options.
- Assist with email communications and workflow support.
- Contribute to special projects as assigned.
Flexible Hours: Available between 8:30 am and 5:00 pm
Workdays: Monday through Friday
Work Location: On-site at the VRS Retirement Counseling Center
Minimum Qualifications:
High school diploma or equivalent.
Two (2) years of experience in benefits counseling, Human Resources, or high-volume customer service.
Preferred Skills:- Exceptional customer service abilities.
- Strong attention to detail and active listening skills.
- Capability to convey complex information clearly.
- Professional demeanor, empathy, and confidence.
- Proficiency in mathematical and problem-solving tasks.
Confirmation of receipt will be provided upon successful submission of your application. Check your application status in your account.
Contact Information
Name: Human Resources
This role involves providing essential retirement counseling to VRS members, assisting them in navigating their benefits, and ensuring they make informed decisions for a secure future.
In alignment with the organization's commitment to diversity, individuals with disabilities are encouraged to apply through the Commonwealth Alternative Hiring Process.
