Retirement Benefits Outreach Specialist

2 months ago


Richmond, Virginia, United States Commonwealth of Virginia Full time

Position Overview

The Commonwealth of Virginia is seeking a dedicated customer service expert to become part of the Retirement Counseling Team. In this role, you will engage with members and retirees to provide comprehensive insights into their retirement benefits and available services. This position requires the ability to work autonomously, offering retirement guidance through virtual consultations, face-to-face meetings, or telephone interactions.

Core Responsibilities:

  • Deliver advanced retirement counseling, including intricate benefit calculations and detailed information regarding available services.
  • Inform members about Medicare eligibility and supplemental insurance alternatives.
  • Engage in outreach initiatives and benefits fairs as necessary.
  • Manage appointment scheduling and perform administrative support duties.
  • Assist in processing complex retirement estimates.
  • Participate in special projects and fulfill other assigned responsibilities.

Work Schedule:

Hours: 29 hours weekly

Flexible Work Hours: Between 8:30 am and 5:00 pm

Workdays: Monday through Friday

Location: On-site at the Retirement Counseling Center

Minimum Qualifications:

High school diploma or equivalent

Two years of experience in benefits counseling, human resources benefits management, or high-volume customer service, or a combination of education and relevant experience

Preferred Skills:

  • Exceptional customer service skills
  • Strong active listening and attention to detail
  • Excellent verbal and written communication abilities
  • Professional demeanor, empathy, and confidence
  • Proficiency in mathematics and complex problem-solving
  • Capability to work independently as well as collaboratively

Application Instructions:

Upon successful submission of your application or resume, you will receive a confirmation. Please monitor the status of your application in your account.

Company Commitment:

The Commonwealth is committed to diversity, and individuals with disabilities are encouraged to apply through the Commonwealth Alternative Hiring Process.


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