Childcare Support Specialist

2 weeks ago

Charlotte, North Carolina, United States Ascend Nonprofit Solutions Full time
Key Responsibilities:

Contribute to the mission of the organization by offering support and recovery services to individuals affected by domestic violence, sexual abuse, and child neglect through:
  • Implementing a trauma-informed, client-focused methodology to:
    • Conduct intake, evaluation, case management, crisis response, safety planning, court education, and provide information and referrals as necessary.
    • Ensure seamless client support by collaborating with essential community partners.
    • Prioritize client needs and strive to fulfill their expectations whenever feasible.
    • Engage children in a trauma-informed manner through activities that foster social, emotional, physical, and cognitive development.
    • Supervise, support, and interact with child residents of the facility on both individual and group levels within a structured childcare setting.
    • Identify and connect families to appropriate children's programming in the shelter, including initiatives related to primary healthcare, support groups, and extracurricular activities.
    • Conduct developmental evaluations as needed and refer families to community resources.
    • Maintain communication with parents to provide updates on their child's development and reach out in emergencies.
  • Administrative Duties
    • Ensure cleanliness and functionality of childcare areas; perform cleaning of interactive spaces throughout the day.
    • Maintain accurate records by entering necessary client data, including child progress, attendance, interests, and any issues that arise.
    • Understand and uphold appropriate group sizes and ratios; notify leadership of any staffing needs.
    • Safeguard confidential and precise records for clients, stakeholders, interns, and volunteers in agency databases, which may include various management systems.
    • Research, compose, and oversee grant reporting and relationships with grantors as directed by the supervisor.
    • Comply with agency and program protocols regarding documentation, incident reports, and client satisfaction surveys, and engage in the quality assurance process.
  • Community Engagement
    • Enhance awareness of victimization, prevention, and available resources through public speaking and media engagements as assigned by the supervisor.
    • Participate in community meetings and committees as designated by the supervisor.
    • Foster and maintain professional relationships with agency staff, volunteers, interns, stakeholders, and community partners.
    • Work during at least two school holidays and at least twice per pay period to remain aligned with the childcare schedule.
    • Support the agency's mission and stay informed on policies and procedures by attending a minimum of 75% of scheduled staff meetings; participate in additional agency meetings as requested by the supervisor.
  • Professional Growth
    • Enhance service quality by staying updated on best practices, developments, and trends related to trauma and victimization, particularly concerning intimate partner violence, sexual violence, and child maltreatment.
    • Maintain and expand skills and knowledge through training, ensuring all necessary licenses and certifications are current.
    • Be knowledgeable about approved methods for positive redirection of children of all ages, ensuring training is received on agency-approved strategies.
  • Contribute to organizational effectiveness by performing additional duties as assigned.
  • Core Competencies
    • Exhibit all agency competencies.
    • Demonstrate position-specific competencies:
      • Action Orientation/Planning and Organization
      • Trust Building
      • Client Orientation
      • Conflict Resolution
      • Innovation/Team Collaboration
Qualifications:
  • Minimum: High School Diploma, GED, or equivalent experience.
  • Preferred: Experience working with victims or in human services.
  • Language: Spanish-speaking preferred.
Physical Requirements:
  • Light work: Ability to exert up to 20 pounds of force occasionally and/or a negligible amount of force frequently or constantly lift, twist, carry, push, pull, or otherwise move objects, including individuals.
  • Visual acuity for close and distance vision, color perception, depth perception, and focus adjustment to ensure accuracy and thoroughness in work assignments.
  • Ability to reach, stand, crouch, walk, and perform repetitive motions.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
  • Access to transportation is required to meet job demands in a timely manner. Position may necessitate working outside of standard hours as services are provided 24/7.
No inquiries, please. For immediate consideration, please apply online and submit a resume and cover letter.

The above statements are intended to outline the general nature and level of work performed by individuals in this job classification. They are not intended to be an exhaustive list of all duties, skills, and responsibilities associated with this position. Ascend Nonprofit Solutions may be subject to government-mandated vaccine requirements and testing similar to those outlined by the OSHA Emergency Temporary Standard. As a condition of employment, candidates must be willing to provide proof of vaccination or submit testing results weekly or as specified by the agency. Proof of vaccination status must be provided at hiring and/or upon request by the agency.

Accommodations: Ascend Nonprofit Solutions will engage in an interactive process with employees requesting medical or religious accommodations.

The agency's policy is to provide equal opportunity in all terms, conditions, and privileges of employment for all qualified applicants and employees without regard to race, color, creed, religion, national origin, sex, age, marital status, disability, or veteran status.

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