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Banking Customer Support Representative

2 months ago

Capitol SC, United States Teleperformance USA Full time

Category :
Customer Service/Support About Teleperformance USA:
Teleperformance USA is a leading provider of digital business services.

We offer state-of-the-art, digitally enabled business solutions to assist top-tier brands in optimizing their operations in impactful and sustainable manners.

With a workforce exceeding 500,000 dedicated individuals proficient in over 300 languages, our extensive reach and local engagement empower us to positively impact our communities, clients, and the environment.


Benefits of working with Teleperformance USA include:

Comprehensive Training $17/hr Full Benefits (Medical, Dental, Vision, 401k, and more) Paid Time Off Employee wellness and engagement initiatives

At Teleperformance, we blend advanced technology with personal touch, backed by profound industry knowledge and geographical insight, to simplify, expedite, and secure people's lives.

We assist organizations in swiftly adapting to evolving demands, driven by our commitment to excellence in every endeavor.

As a vital member of our team, you will play a crucial role in this mission.

In your capacity as a Customer Service Banking Specialist, you will handle customer inquiries and devise creative solutions.

Your Responsibilities:

  • Engage with customers through various channels to address their inquiries or concerns.
  • Effectively manage and de-escalate issues when necessary.
  • Escalate interactions as appropriate.
  • Assist with requests for support and potential payment processing.
  • Document all call-related information for auditing and reporting.
  • Provide insights on call-related challenges.
  • Upsell services when applicable.

We seek individuals who are motivated to deliver excellence in all aspects of their work.

Qualifications:

  • High School Diploma or equivalent.
  • Preferred IT/Network certifications or degrees.
  • Must be at least 18 years old.
  • Demonstrated experience in a call center environment.
  • Typing speed of 25 WPM.
  • Proficient in computer operation and navigation.
  • Basic knowledge of network troubleshooting.
  • Ability to establish a home Wi-Fi network.
  • Familiarity with setting up and configuring routers or switches.
  • Core competency with laptop or desktop computers.
  • Ability to work independently.
  • Excellent verbal and written communication skills.
  • Capacity to thrive in a dynamic and fast-paced environment.
  • Ability to maintain composure and objectivity.
  • Strong listening abilities.

Be Part of Our Teleperformance Family:

We are dedicated to fostering an environment where our employees feel appreciated, motivated, and supported, enabling them to bring their best selves to work each day.

We believe that employee satisfaction and well-being lead to enhanced productivity, creativity, and engagement.

Our commitment extends to creating a workplace that promotes happiness and a healthy work-life balance.

We also value the importance of surrounding ourselves with positive, supportive, and challenging individuals.

Our aim is to cultivate a culture of inclusion and diversity, ensuring that everyone feels welcomed and valued.