Airline Customer Service Representative

2 weeks ago


Bozeman, Montana, United States Delta Air Lines, Inc. Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Ticket/Gate Agent. As a key member of our airport operations team, you will be responsible for providing exceptional customer service to our passengers, ensuring a smooth and enjoyable travel experience.

Key Responsibilities
  • Own the check-in process, boarding process, and seat availability, including making gate announcements and ensuring customers have the accurate travel documentation.
  • Tag and lift baggage from scales to conveyor belts, with some bags weighing up to 70 pounds.
  • Operate loading bridges and open, close, and secure aircraft doors.
  • Escort unaccompanied minors and disabled passengers throughout the airport.
What We Offer

As a Ticket/Gate Agent with Delta, you will enjoy a competitive salary, industry-leading profit-sharing program, and performance incentives. You will also receive comprehensive health benefits, paid time off, and access to our employee assistance program, financial coaching, and resources supporting mental health.

Our culture is rooted in a shared dedication to living our values - Care, Integrity, Resilience, Servant Leadership, and Teamwork - every day, in everything we do. At Delta, our people are our success, and we are committed to sharing success with our employees.

Requirements
  • Consistently prioritize safety and security of self, others, and personal data.
  • Embrace diverse people, thinking, and styles.
  • Possess a high school diploma, GED, or high school equivalency.
  • Be at least 18 years of age and have authorization to work in the United States.
  • Proficiency in English.
  • Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation.
  • Possess basic digital literacy.
  • Pass a physical ability test (PAT) and a Customer Service Assessment.
  • Ability to hold airport-specific requirements such as a SIDA Badge and Customs Seal.


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