Customer Care Associate

2 months ago


Wilmington, North Carolina, United States Banfield Full time
JOB SUMMARY

The Client Services Specialist plays a pivotal role in managing the flow of clients and their pets within the veterinary practice. This position is essential for enhancing the productivity of the veterinary team, ensuring effective communication with both clients and staff, and delivering care in a warm, inviting, and efficient manner, thereby encouraging client loyalty and referrals.

KEY RESPONSIBILITIES

  • Proactively attract new clientele
  • Optimize client and pet traffic for exceptional service
  • Deliver professional, efficient, and outstanding service consistently
  • Inform clients about pet health and wellness programs
  • Handle financial transactions and perform administrative tasks as needed
  • Additional responsibilities as assigned
QUALIFICATIONS AND COMPETENCIES

  • Leadership Skills
  • Customer Orientation
  • Team Collaboration
  • Integrity and Trustworthiness
  • Proactive Attitude
  • Active Listening
SKILLS AND EXPERIENCE

  • Ability to manage multiple tasks
  • Strong communication abilities
  • Organizational skills
  • Problem-solving capabilities
  • Client service expertise
  • Analytical thinking
  • Numerical proficiency
  • Computer literacy
PERSONAL ATTRIBUTES

  • Initiative
  • Integrity
  • Team Player
  • Adaptability
  • Independence
  • Resilience under pressure
WORKING CONDITIONS

  • Ability to work on a computer for extended periods
  • Comfort around various types of pets
  • May require working beyond standard hours
  • Availability for weekends and evenings
  • Requires cognitive skills for reasoning, mathematics, and language
  • Moderate noise levels in the work environment
  • Sufficient mobility skills required
  • Physical ability to stand, walk, bend, kneel, etc.
  • Good hand-eye coordination necessary
  • Specific vision capabilities required
  • Potential exposure to various hazards while interacting with pets
EDUCATION AND TRAINING

  • High School Diploma or equivalent preferred
  • Minimum age of 18 for certain responsibilities
  • One year of relevant experience required, preferably in a medical setting
  • Commitment to a Drug-Free, Smoke-Free, Equal Opportunity workplace


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