Tax Office Associate Manager

4 weeks ago


West Palm Beach, Florida, United States H&R Block Full time
Associate Team Leader Job Description

At H&R Block, we're looking for a skilled Associate Team Leader to support our retail offices during tax season. As a key member of our team, you'll play a vital role in delivering exceptional client experiences and driving business success.

Key Responsibilities:
  • Support the Multi-Unit Team Leader in ensuring quality and consistent execution of Standard Operating Procedures (SOPs) and client service standards.
  • Lead daily activities to ensure tax office associates are scheduled and work is completed according to deadlines, with attention to quality standards, priorities, and overall goals.
  • Communicate essential information to office associates through daily huddles and ensure clients are scheduled properly and conflicts are resolved.
  • Provide phone coverage and engage with clients to deliver an outstanding experience.
Requirements:
  • Prior experience working in customer service or a similar role.
  • Strong organizational skills and ability to plan and manage day-to-day office operations.
  • Customer-centric mindset and strong communication skills.
  • Computer proficiency with the ability to use MS Office.
  • Demonstrated ability to work independently with minimal supervision.
  • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs.
Preferred Qualifications:
  • Experience supervising or managing people.
  • History of delivering outstanding customer experiences.
  • Bilingual candidates strongly encouraged to apply.

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