Tax Office Manager

1 day ago


Palm Beach Gardens, Florida, United States H&R Block Full time
Job Title: Multi-Unit Team Leader

At H&R Block, we believe in empowering our teams to deliver exceptional client experiences. As a Multi-Unit Team Leader, you will play a vital role in leading our tax offices to achieve growth objectives and provide outstanding service to our clients.

About the Role:
  • Lead a team of associates in multiple tax offices, providing guidance and support to ensure seamless operations and exceptional client experiences.
  • Develop and implement growth plans to drive office performance and achieve client growth targets.
  • Collaborate with the District General Manager to recruit and interview candidates for tax office associate positions.
  • Conduct regular performance reviews and work with the Associate Relations Center to resolve associate issues and address performance concerns.
  • Communicate essential information to tax office associates through daily team meetings and ensure accurate timekeeping and labor management.
  • Travel between offices as required to support team members and drive office performance.
About You:
  • Proven people management experience, with a track record of growing and developing associates.
  • Demonstrated ability to execute growth plans and lead towards a growth culture.
  • Strong decision-making and judgment skills, with the ability to function well in a fast-paced environment with minimal supervision.
  • Excellent interpersonal and communication skills, with a customer-centric mindset that seeks to understand and exceed client needs.
  • Computer proficiency with the ability to use MS Office.
  • Bachelor's degree in a related field, or high school diploma with the equivalent combination of experience.
What We Offer:
  • A dynamic and supportive work environment that values diversity and inclusion.
  • A comprehensive benefits package, including medical coverage, 401k retirement savings plan, and employee stock purchase plan.
  • Opportunities for professional growth and development, including training and education programs.
  • A commitment to the well-being of our associates, with programs such as the Employee Assistance Program and BetterYou wellbeing program.
Why Work for H&R Block?

We believe in empowering our teams to deliver exceptional client experiences. As a Multi-Unit Team Leader, you will be part of a dynamic and supportive work environment that values diversity and inclusion. We offer a comprehensive benefits package, opportunities for professional growth and development, and a commitment to the well-being of our associates.


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