Service Desk Support Specialist

4 weeks ago


Fort Eustis, United States Axom Technologies Full time
Job Summary

At Axom Technologies, we are seeking a highly skilled Service Desk Administrator to join our team. The successful candidate will be responsible for providing technical support to our clients, troubleshooting and resolving issues, and maintaining a Help Desk Ticketing System.

Key Responsibilities

Utilize and maintain a Help Desk Ticketing System / Work Order System.
Receive and resolve Problem Reports (PR) via email messages or phone calls from the user community or Fort Eustis Directorate of Network Enterprise Center (NEC).
Provide notification immediately telephonically or in person upon identification of any outage that affects the organization as a whole or the external training domain user access to systems.
Document calls and responses into the ATSC work order system.

Requirements

Associate's Degree
Baseline Certification: Security+ upon contract start
Computing Environment Certification: Microsoft Windows 10 (MD-100) and Microsoft Managing Modern Desktops (MD-101) or other Microsoft Certification (Microsoft Azure 104, etc.).

Preferred Qualifications

Supported the U.S. Army or other DoD/Federal Agency.
Has the communication skills to effectively interface with senior military officials, managers, and subordinates.

Security Clearance

Secret Security Clearance

  • Fort Eustis, United States Axom Technologies Full time

    Job SummaryWe are seeking a highly skilled Service Desk Administrator to join our team at By Light Professional IT Services LLC. As a key member of our IT support team, you will be responsible for providing technical assistance and support to our clients and internal stakeholders.Key ResponsibilitiesUtilize and maintain a Help Desk Ticketing System / Work...


  • Fort Stewart, United States Link Solutions, Inc. Full time

    Job Title: Help Desk Support Service SpecialistLink Solutions, Inc. is seeking a highly skilled Help Desk Support Service Specialist to join our team at Fort Stewart, GA.Job SummaryThe Help Desk Support Service Specialist will be responsible for leading a team of support specialists who provide Tier II concierge-like support to users via email, Microsoft...


  • Fort Stewart, United States Link Solutions, Inc. Full time

    Job Title: Help Desk Support Service SpecialistLink Solutions, Inc. is seeking a highly skilled Help Desk Support Service Specialist to join our team at Fort Stewart, GA.Job SummaryThe Help Desk Support Service Specialist will provide technical support and user education to users via email, Microsoft Teams, phone, or walk-in issues. The Specialist will offer...


  • Fort Stewart, United States Link Solutions, Inc. Full time

    Job Title: Help Desk Support Service SpecialistLink Solutions, Inc. is seeking a highly skilled Help Desk Support Service Specialist to join our team at Fort Stewart, GA.Job SummaryThe Help Desk Support Service Specialist will provide technical support and user education to users via email, Microsoft Teams, phone, or walk-in issues. The Specialist will offer...


  • Fort Gordon, United States TEKsystems Full time

    Job DescriptionJob DescriptionJob TitleService Desk Specialist Top Skills Details1) Active TS/SCI clearance (verify in JPAS)2) Active Sec+ certifications (must be willing to obtain MD100 during first 6 months of the contract).3) Relevant service desk/phone support experience (must have Win10 troubleshooting experience). DescriptionService Desk...


  • Fort Eustis, United States Axom Technologies Full time

    Service Desk AdministratorJob Locations US-VA-Ft. EustisID 2024-9717# of Openings 1Category IT SupportClearance Tier 3 - Secret/ADP IICompany OverviewBy Light Professional IT Services LLC readies warfighters and federal agencies with technology and systems engineered to connect, protect, and prepare individuals and teams for whatever comes next....


  • Fort Leonard Wood, United States Link Solutions Full time

    Job DescriptionLink Solutions is seeking a Help Desk Support Service Specialist (Intermediate-Level) to join our team in support of the US Army's Network Enterprise Center at Fort Leonard Wood, MO.Must be a US CitizenSecret Clearance requiredNon-remote (relocation incentive available)As a Help Desk Support Service Specialist (Intermediate-Level), you will be...


  • Fort Mill, South Carolina, United States PCI Group Full time

    Job SummaryThe Service Desk Analyst is an IT professional responsible for providing technical support to users within the organization. This role involves responding to inquiries, evaluating and resolving issues related to IT equipment, virtual computers, applications, and user training.Key ResponsibilitiesAct as the initial point of contact for internal and...


  • Fort Bragg, North Carolina, United States General Dynamics Full time

    Job DescriptionAs a Help Desk Support Service Specialist - Intermediate at General Dynamics, you will play a critical role in ensuring the smooth operation of our enterprise IT systems. Your primary responsibility will be to provide second-tier support to end-users for PC, server, and mainframe applications and hardware.Key ResponsibilitiesProvide...


  • Fort Myers, Florida, United States TEKsystems Full time

    At TEKsystems, we're a leading provider of technology services, and we're seeking a talented Technical Support Specialist - IT Help Desk to join our team.This role is a great opportunity for an individual who is passionate about delivering exceptional IT support and training to our customers.As a Technical Support Specialist - IT Help Desk, you will be...


  • Fort Mill, South Carolina, United States PCI Group Full time

    Job SummaryThe Service Desk Analyst is an IT professional who provides technical assistance to users within the organization. The Analyst responds to inquiries and evaluates issues related to IT equipment, virtual computers, applications, and user training. The Analyst provides technical support for all aspects of the Information Technology unit, including...


  • Fort Belvoir, United States General Dynamics Information Technology Full time

    Req ID: RQ176332 Type of Requisition: SCA Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Job Family: SCA Skills: Help Desk Support,Information Technology (IT) Systems,Troubleshooting Experience: 7 + years of related experience US Citizenship Required: Yes Job Description: Help Desk Support Service Specialist - Intermediate – TS/SCI...


  • Eustis, Florida, United States Equity LifeStyle Properties Full time

    At Equity LifeStyle Properties, we're seeking a skilled Front Desk Office Supervisor to join our team. As a key member of our resort's front desk, you'll be responsible for managing the activities of our front desk, including check-in and check-out, guest requests, and the promotion of our in-house activities.Supervise front desk operations during assigned...


  • Fort Meade, United States General Dynamics Information Technology Full time

    Req ID: RQ185232 Type of Requisition: SCA Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family: SCA Skills: Desktop Computers,Help Desk Support,IT Hardware Experience: 10 + years of related experience US Citizenship Required: Yes Job Description: Help Desk Support Service Specialist - Senior –...


  • Eustis, United States Equity LifeStyle Properties Full time

    With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career! ELS is hiring for the position of Front Desk Office Supervisor in Eustis, Florida. What you'll do: The Front Desk Supervisor manages the activities of the resort's front desk, including check-in and check-out, guest...


  • Fort Liberty, United States General Dynamics Information Technology Full time

    Type of Requisition:RegularClearance Level Must Currently Possess:Top Secret/SCIClearance Level Must Be Able to Obtain:Top Secret SCI + PolygraphSuitability:Public Trust/Other Required:Job Family:SCAJob Qualifications:Skills:Desktop Computers, Help Desk Support, IT HardwareCertifications:Security+, CE - Sec+ CEExperience:5 + years of related experienceUS...


  • Fort Mill, South Carolina, United States Broad River Retail Full time

    Broad River Retail is seeking a skilled Help Desk Analyst to join our team in the Fort Mill, SC area. As a hybrid employee, you will work from home and occasionally visit our stores as needed.Key Responsibilities:Provide top-notch support for Tier 1 and Tier 2 help desk service requests through tickets or by phoneEnsure timely resolution of all tickets...

  • Front Desk Clerk

    3 months ago


    Eustis, United States Equity LifeStyle Properties Full time

    With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career! ELS is hiring for the position of Front Desk Clerk in Eustis, Florida. What you'll do: Our Front Desk Clerks provide exceptional customer service to facilitate excellent and memorable guest and resident experiences. ...


  • Fort Eustis, United States Axom Technologies Full time

    Job SummaryWe are seeking a highly skilled IT Infrastructure Support Specialist to join our team at Axom Technologies. As a key member of our team, you will be responsible for providing top-notch support for our mission-critical network components, computers, software, and video teleconferencing equipment.Key Responsibilities:Respond to trouble calls within...


  • Fort Lauderdale, Florida, United States K2 Staffing, LLC Full time

    Job SummaryWe are seeking a highly skilled IT Help Desk Support Specialist to join our team at K2 Staffing, LLC. As a key member of our IT team, you will provide top-notch technical support and solutions to our clients.Key ResponsibilitiesWork closely with sales teams to provide pre- and post-sales support, including discovery meetings, site visits,...