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Veterinary Operations Supervisor

2 months ago

Longmeadow, Massachusetts, United States VCA Full time
Veterinary Client Service Leader

We are seeking a skilled Veterinary Client Service Leader to join our team as Co Hospital Manager, with opportunities for advancement to Hospital Manager. The ideal candidate will possess strong interpersonal and organizational abilities to guarantee outstanding patient care and customer service for our clients and referring veterinarians.

Key Responsibilities:
  • Guide and supervise staff in delivering high-quality patient care and exceptional client service.
  • Assist in developing objectives and policies for effective hospital operations.
  • Oversee the hiring, evaluation, discipline, and termination of staff.
  • Work collaboratively with the Regional Management team to enhance revenue and manage expenses.
  • Ensure the seamless operation of the hospital and maintain accurate client/patient records.
  • Promote the hospital and company positively within the professional community.
Required Qualifications:
  • 2-3 years of experience in customer service and financial budget management.
  • Familiarity with sales and marketing strategies.
  • Exceptional verbal and written communication skills.
  • Strong decision-making and delegation capabilities.
  • Professional demeanor with a friendly and positive attitude.
  • Ability to manage multiple tasks and adapt to changing priorities.

If you are currently an associate, please apply through our internal career portal.

Benefits:

We provide competitive compensation, medical/dental benefits, employee pet discounts, and more.

This position description outlines the general nature of the work and responsibilities. Management may adjust tasks as necessary based on job circumstances.

We are an Equal Opportunity Employer - Veterans / Disabled.