Veterinary Hospital Operations Manager

4 weeks ago


Longmeadow, Massachusetts, United States VCA Full time
Job Title: Co Hospital Manager

We are seeking a highly experienced and skilled professional to join our leadership team as Co Hospital Manager. This role demands a leader with exceptional interpersonal and organizational skills to continue achieving our goals of delivering excellent patient care and customer service to both our clients and referring veterinarians.

Key Responsibilities:
  • Direct and develop the veterinary, technical, and administrative staff towards the goal of quality patient care and excellent client service.
  • Oversee the hiring, reviewing, disciplining, and terminating of professional staff, in accordance with and with the approval of the Regional Management team.
  • Review the P&L Report monthly and partner with the Hospital Medical Director to increase revenue and limit expenses.
  • Model an "owner" mentality in the hospital by demonstrating a willingness to assist all employees in making the practice a success.
  • Minimize patient stress and discomfort, and recommend referral to another VCA doctor or specialist when this is likely to significantly improve the prognosis.
  • Supervise the administration and case review of client medical complaints.
  • Positively represent the hospital and VCA in the professional community and to the general public.
Requirements:
  • 2 to 3 years of customer service and financial budget management experience.
  • Knowledge of sales and marketing techniques.
  • Excellent verbal and written communication skills, especially to a diverse range of audiences and settings.
  • The ability to make decisions, delegate responsibility, and achieve results with hospital team members.
  • Professional comportment and appearance, with excellent interpersonal skills and a friendly, positive attitude.
  • Respect for and willingness to work with clients and their pets.
  • Must be able to handle multiple tasks and deal with an environment of changing priorities.
Benefits:

We offer competitive compensation and a comprehensive benefits package, including medical, dental, vision, and paid vacation/sick days, 401(k), generous employee pet discounts, and more.

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job.

Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change.

We are proud to be an Equal Opportunity Employer - Veterans / Disabled.



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