After-Hours IT Support Agent

2 weeks ago


Tinley Park, Illinois, United States Providence Life Services Full time
Position Overview

As a Nighttime IT Service Coordinator at Providence Life Services, you will play a crucial role in ensuring seamless technical support during the night shift. Your primary responsibilities will include:

  • Troubleshooting and Resolution: Address and resolve service tickets efficiently, ensuring minimal disruption to operations.
  • Technical Assistance: Provide expert support for issues related to core business applications and operating systems.
  • Remote Support: Deliver remote technical assistance for incoming service requests, ensuring a high level of customer satisfaction.

This position requires a proactive approach to problem-solving and a commitment to delivering exceptional service to our users.



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