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Fraud Risk Management Lead

2 months ago

Brook Park, Ohio, United States Bridgestone Americas Full time

Company Overview

Credit First National Association operates as a private label credit card bank and serves as the consumer credit division of Bridgestone Americas. Our organization encompasses over 50 production facilities and employs approximately 55,000 individuals across the Americas. We deliver consumer credit solutions for notable brands such as Firestone Complete Auto Care, Tires Plus, and Wheel Works, alongside tailored retail credit services for more than 8,000 tire and automotive retailers nationwide. At our Cleveland, OH office, a dedicated team of over 300 professionals collaborates daily to manage a successful private label credit card program. We are committed to community investment and believe that meaningful engagement with various philanthropic organizations contributes to a better world and a brand we take pride in.

Job Category

Finance

Position Summary

We are in search of a Fraud Strategy and Analytics Manager to enhance our exceptional CFNA team. This role will spearhead the creation of innovative fraud risk strategies for both the Mastercard and private label card portfolios, collaborating with cross-functional teams to ensure effective implementation. Additionally, the position entails monitoring the performance of existing strategies and continuously advancing fraud prevention measures to counteract emerging risks and threats.

We value being part of a collaborative environment that motivates you while respecting your individual drivers. Ultimately, we believe that a positive work experience translates into a superior experience for our customers and the broader community.

Responsibilities

In this capacity, your primary responsibilities will encompass:

  • Collaborating with internal and external partners to strengthen fraud defenses related to Originations (identity theft and synthetic ID), influencing the adoption of diverse data sources, rules, and process flows for enhanced authentication in credit card and private label operations.
  • Working alongside internal and external stakeholders to refine strategies addressing existing account fraud (transaction fraud, payment fraud, and account takeover) within credit card and private label sectors.
  • Utilizing strong quantitative, analytical, and communication skills to develop, manage, and execute fraud strategies.
  • Partnering with the Fraud Services Manager to mitigate fraud risk and losses while improving customer experience.
  • Establishing metrics and KPIs to evaluate the effectiveness of fraud programs.
  • Overseeing fraud forecasting processes.
  • Determining the application of data, models, scores, and thresholds throughout various stages of the fraud lifecycle.
  • Leading data-driven analyses and the formulation of fraud strategies with an emphasis on minimizing risk and losses while enhancing customer experience.
  • Collaborating with the internal Fraud investigation team to identify fraud patterns across the cardholder lifecycle and devise new solutions and mitigation strategies.
  • Conducting analyses of individual fraud incidents to identify patterns that can be modeled and used to build robust fraud defenses.
  • Managing and manipulating extensive data sets using statistical and machine learning tools (e.g., SAS/SQL/Python).
  • Coordinating with internal partners and vendors to outline the product roadmap for fraud tools and solutions.
  • Supporting audit and compliance examinations and requests as necessary.
  • Developing fraud policies and procedures to effectively mitigate fraud risk while ensuring a satisfactory customer experience.
  • Managing, developing, and mentoring direct reports.
  • Communicating relevant findings and recommendations to key stakeholders effectively.

Qualifications:

A Bachelor's degree in Economics, Business, Mathematics, Computer Science, MIS, or a related field is required. An advanced degree or equivalent experience is preferred. The ideal candidate will be an excellent problem solver with meticulous attention to detail and outstanding communication skills.

Key qualifications include:

  • 8-10 years of experience in managing fraud programs within consumer lending, including 3-5 years in a managerial capacity.
  • 5+ years of experience in developing fraud analytical solutions (reporting, forecasting, rules, and models).
  • Extensive knowledge and proficiency in Python, SQL, or SAS.
  • Strong analytical capabilities with a background in fraud analysis.
  • Self-motivated with the ability to work independently; team or functional management experience is preferred.
  • Exceptional communication skills.
  • Proficiency in building and maintaining industry relationships to stay informed about developments in the fraud landscape.
  • Preferred expertise in Mastercard rules and the fraud functionalities of processing platforms (e.g., Fiserv, Defense Edge).

Minimum Qualifications

Typically requires a minimum of 12 years of related experience with a bachelor's degree; or 8 years with a master's degree; or a PhD with 5 years of experience; or equivalent work experience.

We are committed to building a team as diverse as the world we serve. We champion all perspectives, individuals, and teams.

Employment Eligibility

If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.