Care Coordinator

2 days ago


Lawrenceville, Georgia, United States Home Instead - Georgia Full time
Job OverviewAre you passionate about helping others and making a meaningful impact? Home Instead - Georgia is seeking a dedicated and compassionate Client Care Coordinator to join our teamKey Responsibilities
  • Support and educate clients and their families in adjusting to home care services, providing guidance on what to expect in the first 30 days of service.
  • Conduct Service Inquiries and Care Consultations as needed, following the consultative sales process and entering client information into the electronic operating system.
  • Rotate after-hours On-Call for prospective clients, taking inquiry calls and performing Care Consultations.
  • Perform Quality Assurance Visits with clients, ensuring high-quality care and services.
  • Maintain ongoing communication and consistent follow-up with potential clients and families who have yet to commit to service.
  • Conduct client/CAREGiver introductions with every new client and with every new CAREGiver.
Requirements
  • High School graduate; college graduate is recommended.
  • Must possess a valid driver's license and up-to-date car insurance.
Preferred Qualifications
  • Excellent oral and written communication skills, with the ability to listen effectively.
  • Effective interpersonal skills, sound judgment, and good decision-making skills.
  • Knowledge of the senior care industry.
  • Computer skills and proficiency in Office365 and other technologies such as Salesforce.


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