Bilingual Insurance Customer Service Representative

5 days ago


Dallas, Texas, United States Marek Schwedt - Allstate Insurance Full time
Job Description
At Marek Schwedt - Allstate Insurance, we are seeking a highly skilled Bilingual Insurance Customer Service Representative to join our team. As a key point of contact for our clients, you will provide timely and accurate information while ensuring a positive customer experience.

Key Responsibilities:
  • Establish and maintain strong customer relationships, providing exceptional service and support.
  • Respond promptly to customer inquiries via phone and email, addressing their concerns and resolving issues in a professional and empathetic manner.
  • Provide detailed information about insurance policies, coverage details, and claims processes, ensuring customers have a clear understanding of their options.
  • Assist clients with policy changes, updates, and renewals, ensuring seamless transitions and minimal disruption.
  • Investigate and resolve customer complaints, using a customer-focused approach to educate and inform.

Requirements:
  • Excellent communication skills, with the ability to communicate effectively in both English and Spanish.
  • Strong problem-solving skills, with the ability to think critically and resolve complex issues.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Proven ability to work effectively in a team environment, collaborating with colleagues to achieve common goals.
  • Bilingual Spanish skills, with the ability to communicate fluently in both English and Spanish.

What We Offer:
  • A competitive salary and bonus structure, reflecting your value to our team.
  • A comprehensive benefits package, including license reimbursement and paid time off.
  • Opportunities for advancement and professional growth, as you develop your skills and expertise.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.


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