Institutional Client Services Manager

4 days ago


Wilmington, Delaware, United States M&T Bank Full time
Job Description:
M&T Bank's Institutional Client Services Manager plays a vital role in leading all aspects of Global Capital Markets trust or entity administration and servicing of high net-worth private and institutional clients. This individual will support senior account relationship managers and foster strong relationships with internal and external service partners.

Primary Responsibilities:
  • Overseeing client relationships and making recommendations regarding the design and administration of institutional and/or corporate trust accounts.
  • Supporting senior account representatives in revenue-generating activities by providing recommendations, preparing documents, and participating in meetings.
  • Fostering client relationships with an assigned client base, serving as the primary point of contact for the client and making recommendations for services to correct and/or enhance the client experience.
  • Managing relationships with internal and external service partners, assessing issues requiring immediate attention in a timely manner and working to resolve all other issues through normal business practices.
  • Developing and maintaining a high level of industry knowledge applicable to the business, demonstrating the ability to articulate that knowledge internally and externally.
  • Demonstrating an in-depth knowledge of corporate policies and procedures related to the administrative role, providing and maintaining appropriate levels of controls to minimize losses.
  • Providing effective support, coaching, and/or mentoring of any assigned team associates.

Education and Experience:

Bachelor's degree and a minimum of 1 year's relevant work experience with direct client contact, or in lieu of a degree, a combined minimum of 5 years' higher education and/or work experience, including a minimum of 1 year's relevant work experience with direct client contact.

This position may mentor and provide guidance to less experienced personnel or other staff.

The estimated salary for this role is $27.24 - $45.40 per hour (USD), with opportunities for growth and professional development within M&T Bank.



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