ServiceNow ITOM Administrator

4 weeks ago

Baltimore, Maryland, United States OneMain Financial Full time
Job Summary

We are seeking a highly skilled ServiceNow ITOM Administrator to join our team at OneMain Financial. As a key member of our IT operations team, you will be responsible for designing, implementing, and maintaining ServiceNow solutions focused on Configuration Management Database (CMDB), Discovery, Service Mapping, Event Management, Asset Management, and Integrations.

Key Responsibilities:

Platform Strategy and Development
  • Develop and deploy ITOM solutions on the ServiceNow platform to enhance IT operations and asset management.
  • Create automation scripts and tools within ServiceNow to streamline workflows and reduce manual effort.
  • Participate in system upgrades, patches, and maintenance to ensure the stability and optimal performance of the ServiceNow platform.


Technical Expertise and Innovation
  • Define, create, and manage ServiceNow Discovery schedules to ensure accurate and reliable data collection for the CMDB.
  • Develop procedures to review Discovery logs, identify and resolve issues, and maintain the health and integrity of the CMDB.
  • Collaborate with application teams to create and maintain Service Maps, accurately reflecting the relationships between business services and underlying IT infrastructure.
  • Build and manage integrations between ServiceNow and external systems using APIs, middleware, or custom scripts to facilitate seamless data exchange.
  • Apply understanding of servers (Windows, UNIX/Linux), databases, networking, and cloud services to optimize CMDB Inventory and network scans.


Stakeholder Collaboration
  • Work closely with IT infrastructure, application development, security, and compliance teams to gather requirements and deliver effective ServiceNow ITOM solutions.
  • Articulate the importance of configuration management and the role of the CMDB to various stakeholders, fostering understanding and alignment.
  • Interface with ServiceNow support and external vendors to resolve technical issues and stay abreast of new features and industry trends.


Compliance and Security
  • Guarantee that all ServiceNow processes and data management practices comply with internal policies and external regulations such as PCI, PII, GDPR, and SOX.
  • Establish robust access controls and security protocols within ServiceNow to safeguard sensitive data and maintain system integrity.
  • Keep comprehensive records of configurations, customizations, integrations, and operational procedures to support compliance and facilitate knowledge sharing.


Performance Optimization
  • Oversee the performance and health of ServiceNow ITOM modules, utilizing monitoring tools to detect and address performance anomalies.
  • Diagnose and resolve technical challenges related to CMDB accuracy, Discovery errors, Service Mapping discrepancies, and system integrations.
  • Identify and implement opportunities to enhance platform performance, efficiency, and user satisfaction.


Continuous Learning and Development
  • Keep abreast of emerging technologies, industry trends, and best practices related to ServiceNow and IT Operations Management.
  • Participate in training, workshops, and certification programs to deepen technical knowledge.
  • Contribute to a culture of continuous learning by sharing insights and best practices with colleagues and team members.


Qualifications

Education and Experience
  • Bachelor's degree in computer science, Information Technology, or a related field; equivalent experience will be considered.
  • 7+ years in IT, including systems administration, software development, automation, and networking.
  • Proficiency in programming languages such as JavaScript, Python, C# or similar, with experience in frameworks like .NET being advantageous.
  • Demonstrated passion for learning new technologies, particularly ServiceNow, and applying them effectively.


Technical Skills
  • 2 - 3 years Foundational understanding of the ServiceNow platform with a strong desire to develop expertise in ITOM modules like CMDB, Discovery, and Service Mapping.
  • Experience with Windows and/or UNIX/Linux servers, including installation, configuration, and maintenance.
  • Understanding of networking concepts, VoIP technologies, and communication protocols.
  • Ability to develop automation scripts and tools to streamline tasks and enhance efficiency.
  • Knowledge of SQL databases, database architectures, and data modeling.
  • Competence in integrating systems using APIs, web services, or middleware technologies.


Soft Skills
  • Strong problem-solving abilities with a proactive approach to identifying and resolving issues.
  • Excellent verbal and written communication skills, capable of conveying complex technical concepts to diverse audiences.
  • Ability to work effectively within a team and collaborate across cross-functional groups.
  • Flexibility to adapt to changing priorities and rapidly learn new technologies.
  • Strong ability to manage multiple tasks and projects concurrently with attention to detail.


Nice to Have
  • Familiarity with enterprise monitoring tools and practices.
  • Understanding of DevOps methodologies, CI/CD pipelines, and version control systems like Git.
  • Exposure to Agile/Scrum project management practices.
  • Knowledge of cybersecurity principles and practices.


About OneMain Financial

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards, and other products help people borrow better and work toward a brighter future.

Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy, and flexible work arrangements that grow lives, careers, and our company. At every level, we're committed to an inclusive culture, career development, and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain.

Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That's why we've packed our comprehensive benefits package for full- and some part-timers with:
  • Health and wellbeing options for team members and their dependents
  • Up to 4% matching 401(k)
  • Employee Stock Purchase Plan (10% share discount)
  • Tuition reimbursement
  • Continuing education
  • Bonus eligible
  • Paid time off (15 days' vacation per year, plus 2 personal days, prorated based on start date)
  • Paid holidays (7 days per year, based on start date)
  • Paid volunteer time (3 days per year, prorated based on start date)
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