Configuration Management Process Lead
4 weeks ago
Job Summary
The Configuration Management Process Lead is responsible for overseeing and governing the configuration management process within the organization. This role involves providing guidance and support for the end-to-end Configuration Management Database (CMDB) processes, working with IT leadership and stakeholders to implement best practices, standards, and policies.
Key Responsibilities
- Establish and integrate systematic processes to support Configuration Management.
- Develop organizational expertise in Configuration Management processes and methods.
- Plan, manage, and coordinate the full lifecycle in a high interoperability IT environment.
- Empower stakeholders to utilize and leverage the CMDB database and associated processes.
Requirements
- 6+ years of experience in Configuration Management within IT operations, managed services, or service delivery environments.
- Bachelor's degree in Computer Science, Data Analytics, Business Management, Accounting, Finance, Process Improvement, or a similar field of study, or equivalent job experience.
- ITIL and ITSM Processes, Attention to Detail, Analytical Skills, Communication and Collaboration, Problem Solving and Troubleshooting, ServiceNow - CMDB, Discovery, CSDM, Platform knowledge (foundational).
Certifications
- ITIL 3 or 4 Certification (preferred) or equivalent experience.
- Certified System Administrator (CSA), Certified Implementation Specialist (CIS) - Discovery.
Additional Requirements
- Immediate disclosure of any debarment, exclusion, or event affecting eligibility for Federal health care programs.
- Ability to work effectively in a fast-paced environment with shifting priorities and deadlines.
- Capability to meet established deadlines and handle multiple customer service demands.
- Effective communication and positive customer service skills, including handling challenging customers.
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