Senior ServiceNow Architect

4 weeks ago

Baltimore, Maryland, United States TechnoGen Full time

Job Summary:

We are seeking a highly skilled ServiceNow Architect to join our team at TechnoGen. As a key member of our IT team, you will be responsible for designing, implementing, and customizing the ServiceNow platform to meet the organization's specific needs and requirements.

Key Responsibilities:

  • Architect and configure the ServiceNow platform to meet the organization's specific needs and requirements.
  • Define and manage data structures, such as tables, fields, and relationships.
  • Design and implement business rules, workflows, and UI policies.
  • Define roles, and groups required for each workflow; access and permissions based on organizational requirements.
  • Provide support for workflow or story related issues.
  • Enhance the existing Incident management workflows and define SLA's and Approvals.
  • Design and implement Problem Management processes in ServiceNow according to Agency requirements.
  • Design and implement the Change Management module according to the Agency requirements and ITIL best practices.
  • Design and implement the Service Catalog.
  • Create and manage service requests and service offerings as defined by the Agency.
  • Integrate ServiceNow with internal applications.
  • Implement automation through workflows, scripting, and orchestration.
  • Develop and maintain reports and dashboards to provide insights into IT service performance.
  • Customize and configure reporting tools within the ServiceNow platform.
  • Plan and execute platform upgrades.
  • Manage patches and updates to ensure the platform's security and stability.
  • Design and implement the Knowledge Management module.
  • Identify and address issues related to performance and scalability as needed.
  • Provide training to end-users and other administrators.
  • Document configuration changes, processes, and best practices.

Requirements:

  • A minimum of five (5) years of experience in an enterprise IT environment supporting computer hardware, software, and/or enterprise applications at an expert level.
  • A minimum of five (5) years of proven experience as a ServiceNow architect, administrator, or similar role.
  • A minimum of five (5) years of experience designing and creating incident, problem, and change management modules in ServiceNow, developing and maintaining the Service Catalog.
  • A minimum of two (2) years of demonstrated success in configuring and customizing the ServiceNow platform, including knowledge of tables, fields, forms, and workflows.
  • A minimum of two (2) years of experience managing user accounts, roles, and groups, enforcing access controls and permissions.
  • Familiarity with integrating ServiceNow with other systems and applications.
  • Ability to create and customize reports and dashboards within ServiceNow.
  • Strong understanding of IT Service Management (ITSM) processes and implementing (CMDB).

Preferred Qualifications:

  • A minimum of eight (8) years of experience architecting the ServiceNow platform.
  • A minimum of five (5) years of experience with ServiceNow development, including creating custom applications and modules.
  • A minimum of five (5) years of experience in performance tuning and optimizing the ServiceNow platform for scalability and responsiveness.
  • Experience with planning and executing ServiceNow platform upgrades and migrations.
  • Proficiency in advanced scripting languages within the ServiceNow platform, such as GlideScript (JavaScript) or AngularJS.
  • ServiceNow Certified Implementation Specialist certifications in specific modules, such as IT Service Management (ITSM), Service Catalog, or other relevant areas.
  • ServiceNow Certified System Administrator (CSA) certification.
  • ITIL (Information Technology Infrastructure Library) certification.

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