Automotive Service Manager

4 weeks ago


Norwalk, Connecticut, United States Best Buy Tire Pros Full time
Job Overview

We are seeking a highly motivated and customer-focused individual to join our team as an Automotive Service Manager. As a key member of our team, you will be responsible for providing exceptional customer service, managing the workflow of technicians, and promoting our services to customers.

Key Responsibilities:

  • Greets customers in a friendly and professional manner
  • Develops relationships with customers and exceeds their expectations
  • Coordinates the workflow of technicians to ensure efficient service delivery
  • Recommends and sells needed tires and auto repair/maintenance services to customers
  • Explains all service options to customers, including time and cost estimates

Qualifications and Skills:

  • Generates service order estimations and quotes for customers
  • Schedules appointments and maintains an organized schedule
  • Conducts post-repair follow-up with customers
  • Resolves customer complaints in a timely and professional manner
  • Educates and sells vehicle warranties to customers when needed
  • Service Advisor experience preferred
  • Must be able to manage in a fast-paced work environment
  • Must have great customer service skills, phone, and computer
  • Must be fluent in both English and Spanish

Benefits:

  • Competitive base wage based on experience
  • Commissions on sales
  • Medical insurance
  • Paid time off
  • Will work five-six days a week, Monday-Saturday
  • No Sunday work
  • BI-Weekly paycheck
  • Job Type: Full-time
  • Additional Compensation: Commissions
  • Benefits offered: Paid time off, Health insurance, Employee discounts, Flexible schedules, Workplace perks such as food/coffee and flexible work schedules, Others
  • Glendale and Norwalk CA locations are available for work

About Best Buy Tire Pros:

Best Buy Tire Pros is a professional automotive service, maintenance, and repair company, family-owned and operated since 1980. We have two locations servicing the southern California area.



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