IT Support Technician

2 weeks ago


Stamford, Connecticut, United States Gotham Technology Group Full time

Gotham Technology Group is looking for a committed IT Support Technician to enhance our technical support team. This position is crucial for resolving technical challenges, delivering effective solutions, and maintaining exceptional user satisfaction.

Core Responsibilities:

  • Technical Assistance: Act as the primary point of contact for technical inquiries through various channels; identify and rectify hardware, software, and network complications.
  • User Account Oversight: Administer user accounts, manage password resets, and oversee access rights in systems such as Active Directory.
  • System Maintenance: Execute installation, upgrades, and configuration of software and operating systems; conduct regular maintenance on hardware and software.
  • Incident Tracking: Document and monitor incidents using a ticketing platform; prioritize and escalate issues when necessary.
  • Employee Onboarding/Offboarding: Prepare workstations, set up email accounts, and manage access for new employees; deactivate accounts and retrieve equipment from departing staff.
  • Documentation and Training: Develop technical documentation, user manuals, and knowledge base entries; offer training sessions for users.
  • Project Assistance: Support IT initiatives such as system upgrades, migrations, and deployments; collaborate with fellow IT professionals.

Qualifications:

  • Education: An Associate or Bachelor's degree in Information Technology, Computer Science, or a related discipline is preferred.
  • Experience: 2-5 years in a technical support or service desk role; knowledge of Windows/Mac OS, Office 365, and enterprise applications is advantageous.
  • Technical Proficiencies: Ability to troubleshoot hardware/software issues, understanding of networking principles, and experience with mobile device management solutions.
  • Interpersonal Skills: Strong communication abilities, a customer-centric approach, adept problem-solving skills, and the capacity to work both independently and collaboratively.


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