Administrative Leadership Position

4 days ago


Manchester Center, Vermont, United States Lux 4 Biz Full time
Company Overview

Black Magic Chimney Sweeps is a leading provider of chimney cleaning services in Manchester, VT. We are seeking an experienced Administrative Leader to join our team as an Office Manager.

Job Description

We offer a competitive salary of $25 per hour and a comprehensive benefits package to the successful candidate. As an Office Manager, you will be responsible for ensuring the smooth operation of our office, including administrative tasks, customer service, and communication with field technicians.

Key Responsibilities:

  • Maintain a dispatch schedule for field technicians to achieve maximum customer satisfaction and company profitability.
  • Manage office supplies inventory and ordering, ensuring timely replenishment as needed.
  • Answer phones and emails from customers, directing them to relevant staff members.
  • Communicate regularly with Operations Manager to maintain strong field team productivity and efficiency.
  • Coordinate with Facilities/Warehouse Manager to ensure job schedules run smoothly, minimizing lost time and rescheduling.
  • Monitor key performance metrics for Customer Service Representatives (CSRs) and Dispatch Team.
Required Skills and Qualifications

To succeed in this role, you will need:

  • Proven experience in an administrative leadership position.
  • Proficiency in Google Workspace (Gmail, Docs, Sheets, Meet), with familiarity with Service Titan a plus.
  • Excellent time management, multitasking, and prioritization skills.
  • Strong attention to detail and problem-solving abilities.
  • Diplomatic communication skills to navigate demanding situations and requests.
  • Outstanding written and verbal communication skills.
  • Exceptional organizational and planning capabilities in a fast-paced environment.
  • Creative mindset with the ability to suggest and implement improvements.
Benefits

We offer a comprehensive benefits package, including:

  • A competitive salary of $25 per hour.
  • Full-time employees are eligible to enroll in the benefits and IRA after 30 days of employment.
  • Employees are also eligible for Paid Holidays and accrual of Paid Time Off.

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