Administrative Assistant

2 weeks ago


Massachusetts USA, United States One Medical Full time
About One Medical

One Medical is a leading healthcare organization that is revolutionizing the way patients receive medical care. Our mission is to provide high-quality, patient-centered care that is accessible, affordable, and enjoyable.

We are a team of dedicated professionals who are passionate about delivering exceptional patient experiences. Our goal is to create a seamless and personalized experience for our patients, from the moment they walk into our offices to the moment they leave.

The Opportunity

We are seeking a highly skilled and compassionate Administrative Assistant to join our team as a Patient Experience Specialist. As a key member of our team, you will be responsible for ensuring that our patients receive the highest level of care and service.

**Key Responsibilities:**

  • Provide exceptional patient care and support, ensuring that patients feel heard, understood, and valued.
  • Manage patient intake, scheduling, and follow-up, ensuring that patients receive timely and effective care.
  • Assist with front-of-house duties, including check-in, check-out, and insurance verification.
  • Contribute to team development through rounding, attending team huddles, and participating in problem-solving.
  • Master our technology suite, including Slack, G-suite, Zoom, and our Electronic Medical Record System, to interact with team members and patients.
  • Perform opening and closing duties, including maintaining the look and feel of patient and employee-facing spaces.

**Requirements:**

  • At least 1 year of experience in high-touch customer or patient-facing roles.
  • Strong written and verbal communication skills.
  • Experience working on collaborative, diverse, and feedback-driven teams.
  • A proven track record of persisting through change, demonstrating a forward-thinking perspective, and consistently stepping up to take action on challenges.
  • Proficiency in computer technology, including typing, navigating the internet, and using multiple software systems simultaneously.
Benefits

We offer a comprehensive benefits package that includes:

  • Paid sabbatical after 5 and 10 years.
  • Employee Assistance Program - Free confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues.
  • Competitive Medical, Dental, and Vision plans.
  • Free One Medical memberships for yourself, your friends, and family.
  • Pre-Tax commuter benefits.
  • PTO cash outs - Option to cash out up to 40 accrued hours per year.
  • Competitive salary: the base pay for this position is $21.50 per hour based on a full-time schedule.
Protecting Your Future

We offer a range of benefits to protect your future and the future of your family, including:

  • 401K match.
  • Opportunity to participate in company equity programs.
  • Credit towards emergency childcare.
  • Extra contributions toward maternity and paternity leave.
  • Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance.
  • Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance.


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