Customer Support Specialist

4 days ago


Prescott, Arizona, United States County of Yavapai Arizona Full time

Job Summary: We are seeking a skilled Customer Service Engineer/Records Lead to join our Information Technology Services (ITS) department in the Prescott office. As a key member of our team, you will provide tier one technical support to authorized users and perform technical work of moderate complexity.

Key Responsibilities:

  • Provide technical support to authorized users via phone, email, or in-person
  • Perform technical work of moderate complexity, including troubleshooting and resolving technical issues
  • Collaborate with other teams to ensure seamless delivery of IT services
  • Lead and mentor junior team members to ensure high-quality service delivery

Requirements:

  • 2+ years of experience in a technical support role
  • Strong technical skills, including knowledge of IT systems and software
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment


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