Customer Support Specialist
4 days ago
Job Summary: We are seeking a skilled Customer Service Engineer/Records Lead to join our Information Technology Services (ITS) department in the Prescott office. As a key member of our team, you will provide tier one technical support to authorized users and perform technical work of moderate complexity.
Key Responsibilities:
- Provide technical support to authorized users via phone, email, or in-person
- Perform technical work of moderate complexity, including troubleshooting and resolving technical issues
- Collaborate with other teams to ensure seamless delivery of IT services
- Lead and mentor junior team members to ensure high-quality service delivery
Requirements:
- 2+ years of experience in a technical support role
- Strong technical skills, including knowledge of IT systems and software
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
What We Offer:
- A competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
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