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Technical Repair Specialist

2 months ago

Charlotte, North Carolina, United States Trafera LLC Full time
Job Overview

Starting at $20 per hour with potential quarterly bonuses up to $1,000

About Trafera LLC

In today's educational landscape, technology plays a pivotal role. To thrive in this rapidly changing digital environment, schools require more than just a technology partner; they need a comprehensive technology provider. Based in St. Paul, Minnesota, with additional locations across Oklahoma, Louisiana, and North Carolina, Trafera LLC is a vibrant and expanding organization dedicated to the K-12 and higher education sectors. We specialize in providing and servicing both new and refurbished technology, including Chromebooks, desktops, mobile devices, servers, storage solutions, and networking hardware. Our commitment extends to supporting educators and administrators to ensure effective integration of technology into the learning experience.

At Trafera, we prioritize the needs of our customers and our employees alike. By joining our enthusiastic team, you will contribute to our mission of supporting K-12 schools through open communication, continuous learning, and employee-led initiatives.

Benefits Overview

We offer a comprehensive benefits package that includes:

  • Competitive compensation
  • Generous time off policies, including company holidays, floating holidays, and a minimum of 3 weeks of PTO annually
  • Medical, Dental, and Vision insurance
  • Health Savings Account with employer contributions
  • 401(k) plan featuring a 4% company match and immediate full vesting
  • Company-paid life, AD&D, and disability insurance
  • Peer recognition initiatives
  • Additional perks such as LegalShield and IDShield insurance

Position Summary

The Repair Technician is responsible for effectively auditing, documenting, and repairing malfunctioning customer systems. This role requires adaptability to meet individual and team performance objectives while maintaining established quality standards under the guidance of the Repair Supervisor and Repair Lead.

There are opportunities for career advancement, including positions such as Repair Technician II, Critical Repair Technician, Team Lead, or Super Technician.

Work Schedule

This position operates Monday through Friday, from 7:00 AM to 3:30 PM.

Key Responsibilities

The Repair Technician will:

  • Diagnose issues with customer systems by:
    • Verifying that the serial number on the Repair Traveler matches the device.
    • Confirming the reported issue is present.
    • Recommending necessary parts for repairs.
    • Documenting all relevant information accurately on the Repair Traveler.
    • Adhering to established timeframes and quality standards.
    • Following departmental auditing protocols.
  • Repair defective systems by:
    • Ensuring the serial number on the Repair Traveler matches the device.
    • Repairing the system with the appropriate parts.
    • Verifying that the issue has been resolved.
    • Accurately documenting all relevant information on the Repair Traveler.
    • Maintaining efficiency by adhering to timeframes and quality standards.
    • Following departmental repair guidelines.
  • Complete diagnoses and repairs efficiently to meet individual productivity goals while ensuring quality.
  • Collaborate with team members to achieve collective performance objectives.
  • Identify opportunities for process improvements.
  • Work with supervisors and leads on complex diagnoses and repairs to determine root causes and implement preventative measures.
  • Assist other teams with various tasks as needed.

Required Skills and Qualifications

  • Strong organizational skills and attention to detail
  • Effective time management abilities with a proven track record of meeting deadlines
  • Analytical and problem-solving skills
  • Interpersonal skills to work effectively in a team environment
  • Ability to thrive in a fast-paced setting

Education and Experience Requirements

  • Minimum of 1 year of relevant work or personal experience
  • High school diploma or equivalent
  • Preferred: Completion of at least 1 year of technical training from a recognized program or college
  • Hardware certifications (A+, ACMT, etc.) are a plus

Physical Requirements

  • Ability to sit for extended periods while working on a computer
  • When assisting other teams, ability to stand for long periods, bend, or perform repetitive movements
  • Capability to lift up to 30+ pounds as needed

EEO Statement:

Trafera LLC is an equal opportunity employer, providing equal opportunities to all employees and applicants based on qualifications, without regard to race, gender, religion, color, age, national origin, disability, genetic information, sexual orientation, gender identity, familial status, marital status, status with regard to public assistance, local human rights commission activity, amnesty, status as a covered veteran, or any other protected factor in accordance with applicable laws.

The hiring process for successful candidates includes a team interview and background check. We E-verify all new hires.