Customer Technical Specialist

1 week ago

Charlotte, North Carolina, United States Peraton Full time
Job Title: Customer Technical Specialist

We are seeking a highly skilled Customer Technical Specialist to join our team at Peraton. As a key member of our team, you will be responsible for delivering exceptional technical support to our customers, ensuring their IT needs are met with professionalism and expertise.

Responsibilities:
  • Provide technical support for a variety of technologies, including Cisco switches, fiber backbone, network interconnectivity, desktops/laptops, tablets, local/network printers/scanners, peripherals, network devices, communication devices, and electronic time and attendance systems.
  • Schedule and coordinate customer desk-side support for the installation of new software or to perform hardware or software break/fix activities.
  • Set up and configure new end-user equipment, including laptops, mobile devices, printers, VTC units, VoIP phones, and other peripherals.
  • Document all changes in the ticketing system to ensure all asset and configuration information is up to date.
  • Investigate and resolve all connectivity issues related to end-user, site infrastructure, and STIP IT equipment.
  • Execute and maintain IT infrastructure inventory information, completing regularly scheduled inventories of all IT cabinets and IT cabinet equipment.
  • Recommend customer service and IT process support enhancements, researching and recommending new technologies and procedures.
Qualifications:
  • Bachelor's degree and 0 years of experience or Associate's degree and 2 years of experience or HS diploma/equivalent and 4 years of relevant experience.
  • U.S. Citizenship, with the ability to obtain a DHS Entrance on Duty (EOD) clearance.
  • Experience with desk-side IT support and ability to communicate in a professional manner with senior executive government staff.
  • Experience supporting a variety of IT technologies, including laptops, mobile devices, and other equipment.
  • Ability to work 4+ hours per day on your feet, walking long distances through airports and offices to support customer equipment.
  • Ability to kneel, bend, and reach to get under desks to connect/repair cabling and ability to lift up to 40-50 pounds installing IT equipment.

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. We deliver trusted, highly differentiated solutions and technologies to protect our nation and allies.

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