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Customer Engagement Representative
2 months ago
American Cybersystems is actively seeking a Customer Service Representative.
Position Type: Fulltime/ Contract to Hire
Duration: 12 Months
Work Arrangement: Hybrid Role (3 Days Onsite, 2 Days Remote)
Key Responsibilities:
- Address moderate to complex client inquiries and concerns.
- Collaborate with various organizational teams to ensure timely service delivery and issue resolution.
- Engage with teams to monitor and ensure that problems are being effectively addressed.
- Support junior client processing roles and may oversee the allocation and review of team members' work.
Preferred Qualifications:
- Experience in Call Center or Financial Services is highly desirable.
- Hybrid work model with 2-3 days in the office.
- This role is temporary, lasting up to 6 months, with potential for full-time employment. A high school diploma is required.
Compensation and Benefits:
Pay Range: $23/hr. - $25/hr. on W2.
*Compensation will be determined based on various factors including education, experience, location, and specific job responsibilities.
Benefits Include:
- Medical and pharmacy coverage
- Dental and vision insurance
- 401(k) plan
- Health Savings Account (HSA) and Flexible Spending Account (FSA)
- Life Insurance
- Pet Insurance
- Short-term and long-term disability coverage
- Accident and critical illness coverage
- Pre-paid legal and identity theft protection
- Sick leave and other paid leave options as required by law
- Employee Assistance Program (EAP)
About American Cybersystems:
American Cybersystems is a leading provider of technology and business transformation solutions, dedicated to helping clients excel in their respective industries.
Equal Opportunity Employer:
American Cybersystems is committed to providing a work environment free from discrimination and harassment, ensuring equal employment opportunities for all individuals.
