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Culinary Services Supervisor

1 month ago

Bradenton, Florida, United States Woodlands Village Full time
Job Summary

We are seeking a highly skilled Culinary Services Supervisor to oversee the operations of our dining room, ensuring exceptional customer service and maintaining high standards of food quality and safety.

The successful candidate will have a proven track record in fine dining and supervisory experience, with excellent communication, organization, and customer service skills.

Responsibilities:

  • Assist the Director of Culinary Services in overseeing the operations of the dining room, including supervision and assistance of dining services' Team Members.
  • Maintain a customer-focused attitude at all times, managing traffic flow and balancing serving responsibilities among food servers.
  • Ensure visibility during meal times by seating and greeting residents, addressing concerns, and ensuring needs are met.
  • Prepare schedules and assign tasks to wait staff, including assigning tables and closing duties.
  • Ensure uniform and personal appearances meet standards, customer service, and proper food handling techniques.
  • Train wait staff on operating procedures and menu education.
  • Ensure efficient operations within budgeted guidelines.
  • Promote customer engagement activities and interact with residents during meal times to monitor satisfaction or concerns about food service and develop plans to address as appropriate.
  • Facilitate highest quality and safety practices in all Food & Beverage sanitation standards and service to residents in the dining room.
  • Maintain sanitation and control standards in the dining room and wait stations.
  • Ensure standards of cleanliness, hygiene, proper attire, and health standards are maintained at all times by food service dining team.
  • Operate in compliance with State and federal government laws.
  • Monitor and evaluate food quality for presentation, temperature, and serving portion size, providing leadership and communicating with food kitchen personnel for adjustments and sharing resident feedback.
  • Monitor and evaluate table service adequacy for timing, etiquette, and thoroughness, providing service hospitality training and adjustments as appropriate.
  • Monitor and adjust resident's accounts for meal and charge accuracy.
  • Ensure floor charts and tables are set up correctly.
  • Assist servers as needed with table service.
  • Record and track daily sales transactions.
  • Assist with ordering in specific assigned areas (i.e. liquor) and maintaining budgetary compliance.
  • Maintain POS system through communication with IT support.
  • Assist Director with timekeeping procedures and practices, and payroll entries, as needed.

Qualifications:

  • High school diploma or equivalent.
  • Two (2) years' experience in fine dining.
  • Dining Room Supervisory experience preferred.
  • Must be able to work a flexible schedule including nights and weekends.
  • Excellent communication, organization, and customer service skills.

Benefits:

In addition to a rewarding career and competitive salary, Discovery offers a comprehensive benefit package.

Eligible team members are offered a comprehensive benefit package including medical, dental, vision, life, and disability insurances, paid time off, and paid holidays.

Team members are eligible to participate in our outstanding 401(k) plan with company match, our Employee Assistance Program, and accident insurance policies.