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Retail Sales Supervisor

2 months ago

Brea, California, United States Express, Inc. Full time
Overview

About Express, Inc.

Express, Inc. is a prominent multi-brand fashion retailer, encompassing a diverse portfolio that includes Express, Bonobos, and UpWest. The company operates a comprehensive omnichannel platform alongside physical and online retail outlets. Driven by the philosophy that style, quality, and value should coexist seamlessly, Express is committed to a mission of fostering confidence and encouraging self-expression through a vibrant styling community.

Key Responsibilities

We are looking for a Retail Sales Supervisor to enhance our operations.

The Sales Supervisor is responsible for overseeing daily activities on the sales floor and in the stockroom, while also playing a crucial role in training staff and ensuring an exceptional shopping experience for customers.

Essential Duties:

  • Support the development and motivation of team members to maximize sales opportunities.
  • Provide real-time coaching and training to associates to ensure effective floor operations, customer service, and stockroom management.
  • Collaborate with management to offer constructive feedback on team performance.
  • Assist in training staff on operational procedures, product knowledge, and company policies.
  • Implement action plans aimed at optimizing store performance.
  • Manage all facets of daily store operations.
  • Ensure adequate staffing levels to deliver an outstanding customer experience.
  • Oversee and authorize the checkout process.
  • Assist with merchandise logistics, including shipment and replenishment.
  • Monitor and evaluate the customer service delivered by team members.
  • Develop effective scheduling to ensure the right personnel are in place at the right times.
  • Promote a culture focused on delivering exceptional in-store customer experiences.
  • Resolve customer service issues effectively and positively.
  • Lead by example in modeling our customer experience standards.
  • Exhibit comprehensive knowledge of products, company policies, promotions, and loyalty programs.
  • Provide leadership during product launches, visual merchandising, and signage placements.
  • Perform other essential functions as directed by management.
Required Experience & Qualifications
  • Education: High School Diploma or Equivalent.
  • Experience: Minimum of 1 year in a retail environment.
  • Proficient in technology usage (iPads, registers).
  • Availability to work nights, weekends, and non-business hours.
  • Meets physical job requirements.
Critical Skills & Attributes
  • Previous experience in retail is preferred.
  • Strong communication skills with customers, peers, and supervisors.
  • Proven track record of sales accountability.
  • Ability to collaborate effectively within a team environment.
  • Capability to multitask and manage multiple customers and processes simultaneously.
Benefits and Compensation

Express, Inc. provides a comprehensive benefits package designed to support the health and long-term financial security of full-time associates, including:

  • Medical, pharmacy, dental, and vision insurance.
  • 401(k) and Roth 401(k) plans with company matching.
  • Employee merchandise discount.
  • Paid Time Off.
  • Parental leave for new parents.

Part-time associates may qualify for paid sick leave, public health emergency leave, and participation in the 401(k) plans with company matching.

Additionally, part-time associates are eligible for an Express merchandise discount, participation in our Learn & Earn incentive program, and the option to select voluntary benefits through YouDecide.

Closing

Express, Inc. is an equal opportunity employer, committed to diversity and inclusion in the workplace. We do not discriminate in hiring or any other employment practices based on any federally, state, or locally protected characteristics. Express, Inc. only employs individuals authorized to work in the United States and is dedicated to providing reasonable accommodations for individuals with disabilities.