Product Information Coordinator
2 weeks ago
As a Product Information Coordinator at Schreiber Foods, you will play a critical role in ensuring the accuracy and completeness of product information for our customers. This includes coordinating with various departments to request additional information, maintaining updated information on Schreiber products and compliance documentation, and entering product information into customer databases.
Key Responsibilities:
- Provide exceptional internal customer service as the primary point of contact for product information.
- Cultivate and maintain positive customer relationships, serving as a liaison between customers and internal departments.
- Coordinate the completion of customer requests with other departments, identifying necessary information and monitoring completion to meet customer-defined deadlines.
- Assist with database, form, or other requests for product information and obtain necessary approvals for sensitive information before supplying to customers.
- Set-up and maintain access rights to customer-based websites/databases.
- Interpret and communicate customer requirements to plant production and/or support groups.
- Assist other departments with answering customer or consumer product questions.
- Contribute to internal process improvement projects.
Requirements:
- Bachelor's degree in Food Science or related field.
- 0-5 years of experience in Regulatory, Quality, Nutritional, or Customer Service roles.
- Strong interpersonal, verbal, written communication, and organizational skills.
- Ability to handle proprietary information and work in diverse situations.
- Strong attention to detail and ability to work independently and collaboratively within a team.
Benefits:
- Eligible partners will receive two retirement benefits: an 8% 401(k) match and an additional 10% of earnings contributed to the Employee Stock Ownership Plan (ESOP).
- Earn bonus pay twice a year when company goals are met.
- Receive up to $1,200 for health savings accounts annually, plus reimbursement for fitness membership, equipment, or classes.
- Pursue development relevant to your role, career goals, and the company through tuition reimbursement.
- Access medical, prescription drug, dental, and vision benefits starting day one, including an onsite nurse and mental health counselor.
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