Customer Service Team Lead

6 days ago


Concord, New Hampshire, United States Ultimate Staffing Services Full time

At Ultimate Staffing Services, we are seeking a highly skilled and dedicated Customer Service Team Lead to join our team. This is a full-time position with a competitive salary of $45,000 - $60,000 per year, depending on experience.

Job Summary:

The Customer Service Team Lead will be responsible for providing exceptional customer service to clients over the phone, via email, and in person. The ideal candidate will have strong communication and problem-solving skills, as well as the ability to work independently and as part of a team.

Responsibilities:

  • Provide timely and empathetic responses to customer questions and concerns.
  • Research claims and coordinate information from other departments to address inquiries.
  • Collaborate with internal departments to resolve customer issues.
  • Authorize billing adjustments to resolve service-related concerns.
  • Work closely with dental office staff to clarify coverage, identify allowable procedures, and resolve billing issues, maintaining a positive relationship.
  • Draft and send written correspondence via mail or email to answer customer questions or clarify benefits.
  • Serve as backup for the Corporate Receptionist as needed.
  • Ensure customer inquiries are addressed within 24 hours.

Requirements:

  • Strong office experience, including customer service over the phone.
  • A stable employment history is required (no frequent turnover).
  • Excellent communication, collaboration, and problem-solving skills.
  • Ability to maintain confidentiality and comply with HIPAA regulations.

What We Offer:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A supportive and dynamic work environment.

Equal Employment Opportunity:

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws.



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