Customer Service Delivery Representative

6 days ago


Concord, New Hampshire, United States Carvana Full time
Carvana: Delivering Exceptional Customer Experiences

At Carvana, we're revolutionizing the car-buying process by putting customers back in control. We're seeking enthusiastic and self-motivated individuals to join our team as Customer Service Delivery Advocates.

About the Role

This is a unique opportunity to work in a dynamic environment where no two days are the same. As a Customer Service Delivery Advocate, you'll be responsible for delivering vehicles directly to customers' doors, providing exceptional customer experiences, and ensuring that every interaction with our brand is memorable and positive.

What You'll Do
  • Deliver Vehicles: Load and unload vehicles onto our custom car haulers, ensuring safe transportation to customers.
  • Provide Exceptional Customer Service: Complete customer paperwork, include thorough notes in our customer tracking system, and consistently drive safe.
  • Maintain Vehicle Quality: Regularly inspect the car-hauler to ensure the vehicle remains safe to drive.
Requirements
  • Physical Demands: Ability to perform physically demanding tasks, including detailing vehicles and loading/unloading vehicles onto our haulers.
  • Cognitive Abilities: Must be able to read, write, speak, and understand English fluently.
  • Lifting and Moving: Requires lifting, carrying, pushing, and pulling items weighing up to 50 pounds.
  • Safe Driving Record: Maintain a clean driving record and adhere to Carvana's CMV Driver Qualification policy.
Benefits

We offer competitive benefits, including medical, dental, vision, and matching 401(k), along with other perks programs. Our goal is to create a better way to buy a car, and we're committed to supporting our employees' well-being and success.

Compensation

As a Customer Service Delivery Advocate, you can expect a base compensation of $17/hour, with opportunities to increase hourly compensation by $0.50 every three months based on performance.

About Us

Carvana is an equal employment opportunity employer, dedicated to creating a diverse and inclusive work environment. We believe in treating all applicants and employees with respect and dignity, regardless of their background or characteristics.



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