Pest Control Customer Service Professional

5 days ago


Concord, New Hampshire, United States Rowland Pest Management, Inc. Full time

We are seeking a highly skilled Pest Control Customer Service Professional to join our team at Rowland Pest Management, Inc. in New Smyrna, FL area. This full-time remote position comes with a competitive salary of $17-$22 per hour.

About the Role:

As a Pest Control Customer Service Professional, you will be responsible for providing exceptional customer service to our clients, managing a high volume of calls, texts, emails, voicemails, and web requests while maintaining a high level of knowledge of our services. Your primary goal will be to meet the individual needs of our customers, respond to their questions, proactively resolve problems, and turn every dissatisfied customer into a happy one.

Your Responsibilities:

  • Manage customer interactions via phone, email, text, and web requests
  • Provide solutions to customer complaints and concerns
  • Maintain accurate records of customer interactions
  • Identify new business practices or suggest modifications to existing practices to reduce customer cancellation risk
  • Communicate effectively with management to ensure customer expectations are met through exceptional service and care

About Our Company:

Rowland Pest Management, Inc. is a local family-operated company that proudly serves New Smyrna and beyond. We take pride in our ability to solve any pest problem using the safest products and techniques available. With over 30 years of combined staff experience, we offer both residential and commercial pest control, as well as rodent control, mosquito abatement, and the removal of bees, fleas, and wildlife. We have a reputation for excellent customer service thanks to our amazing staff and offer paid training and a supportive team environment.

Requirements:

  • 5+ years of verified customer service experience in a call center or similar fast-paced environment
  • Previous home services experience
  • Experienced in a general office, customer service, or sales role
  • Dispatch or routing experience
  • Strong verbal and written communication skills
  • Above-average telephone skills and etiquette
  • The ability to work remotely

Benefits:

  • Competitive hourly wage of $17-$22
  • Full health insurance
  • Paid time off (PTO)
  • Paid training


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