Plumbing Service Representative
3 days ago
Tony's Plumbing Service is committed to delivering exceptional customer experiences, and we're seeking a talented Customer Experience Specialist to help us achieve this goal.
About the Role- As a Customer Experience Specialist, you will be responsible for managing customer interactions, resolving issues, and providing timely solutions.
- You will work closely with our dispatcher to coordinate service schedules and ensure seamless delivery.
- Your technical skills will enable you to efficiently manage our CRM system and schedule appointments for our technicians.
- Communicate effectively with customers via phone, email, text, and chat, responding promptly and professionally to their queries and concerns.
- Manage high-volume call traffic, utilizing your problem-solving skills to resolve complex issues and escalate when necessary.
- Maintain accurate records in our CRM system, capturing essential customer information and preferences.
- A minimum of 1 year of experience in customer-facing roles, preferably in a call center or similar environment.
- Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
- Strong technical skills, with proficiency in CRM systems and Microsoft Office Suite.
$22-$26 per hour, based on experience.
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Plumbing Support Specialist
6 days ago
Modesto, California, United States Tony's Plumbing Service Full timeWe're seeking a highly skilled and motivated Customer Experience Specialist to join our team at Tony's Plumbing Service. As a Customer Experience Specialist, you'll be responsible for handling customer inquiries, resolving issues, and providing exceptional service to ensure customer satisfaction.Company OverviewTony's Plumbing Service has been serving the...
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Customer Service Representative
6 days ago
Modesto, California, United States Tony's Plumbing Service Full timeTony's Plumbing Service is a dynamic and technology-focused company dedicated to delivering exceptional customer experiences. As a Customer Experience Specialist, you will be the voice and face of our company, interacting with customers through various channels, including phone calls, emails, texts, and chats.Job OverviewWe are seeking a highly skilled and...
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Senior Commercial Plumbing Specialist
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Plumbing Service Specialist
2 weeks ago
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Highly Skilled Commercial Plumbing Specialist
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Service Delivery Expert
2 days ago
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Commercial Plumbing Service Specialist
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Residential Plumbing Technician
2 days ago
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Commercial Plumbing Maintenance Technician
1 week ago
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Customer Experience Liaison
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High-Pressure Water System Technician
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