Service Delivery Expert

4 days ago


Modesto, California, United States Tony's Plumbing Service Full time
Career Opportunity

Tony's Plumbing Service is expanding its team and seeking a skilled Customer Experience Specialist to provide exceptional service to our clients.

About the Role
  • As a Customer Experience Specialist, you will be responsible for managing customer interactions, resolving issues, and providing timely solutions.
  • You will work closely with our dispatcher to coordinate service schedules and ensure seamless delivery.
  • Your technical skills will enable you to efficiently manage our CRM system and schedule appointments for our technicians.
Key Responsibilities
  • Communicate effectively with customers via phone, email, text, and chat, responding promptly and professionally to their queries and concerns.
  • Manage high-volume call traffic, utilizing your problem-solving skills to resolve complex issues and escalate when necessary.
  • Maintain accurate records in our CRM system, capturing essential customer information and preferences.
Requirements and Qualifications
  • A minimum of 1 year of experience in customer-facing roles, preferably in a call center or similar environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
  • Strong technical skills, with proficiency in CRM systems and Microsoft Office Suite.
Benefits
  • Paid time off and sick leave.
  • 401(k) plan with 4% company matching.
  • Health, dental, and vision insurance options.
Salary Range

$21-$25 per hour, based on experience.



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