Customer Service Representative

4 days ago


Las Vegas, Nevada, United States Bluegreen Vacations Full time
Job Title: Welcome Center Representative

The Welcome Center Representative plays a vital role in ensuring a seamless and enjoyable experience for our clients. This position requires a positive and enthusiastic attitude, excellent verbal communication skills, and the ability to work independently and as part of a team.

Responsibilities:
  • Greet clients upon arrival and provide a warm welcome.
  • Support the manifesting of tours and ensure a smooth check-in process.
  • Provide information and assistance with hotel reservations for Mini-Vac clients.
  • Update client accounts and confirm hotel rooms.
  • Handle customer issues and concerns in a professional and courteous manner.
  • Assist with marketing efforts and adhere to established policies and procedures.
Qualifications:
  • Positive and enthusiastic attitude.
  • Excellent verbal communication skills.
  • Excellent active listening skills.
  • Able to work independently and as a team player.
  • Problem-solving ability.
  • Must be willing to work on weekends and most major holidays.
  • Professional appearance, demeanor, and attitude.
  • Prior timeshare/resort/concierge experience a plus but not required.
What We Offer:
  • Face-to-face marketing opportunities.
  • All leads are on property, on vacation, and experiencing our product.
  • Competitive compensation structure.
  • Outstanding benefits, including a comprehensive health plan, 401(k) with company match, paid time off, and employee assistance program.
  • A healthy work-life balance.
  • Employee recognition programs.
  • Professional development and career advancement opportunities.

Bluegreen Vacations Corporation is an equal opportunity employer and welcomes diversity in the workplace. We are a drug-free workplace and require all employees to undergo a background check and drug test if hired.



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