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Field Service Technician

2 months ago

Minneapolis, Minnesota, United States IW Technologies Full time
Job Summary

We are seeking a highly skilled Field Service Technician to join our team at IW Technologies. As a key member of our logistics support team, you will be responsible for troubleshooting, repairing, and installing technology issues in live customer environments.

Key Responsibilities
  • Troubleshoot and repair technology issues in customer environments
  • Complete maintenance, repairs, and installations of supported hardware within an aggressive SLA environment
  • Manage service requests for projects and break/fix maintenance
  • Responsible for managing logistics hardware handling requirements
  • Responsible for maintaining clear, accurate, and timely updates on all service requests
  • Work with customer support centers on service problem updates and support issues
  • Adhere to repair standards and service levels established for each customer
Requirements
  • High school diploma or equivalent required; CompTIA A+ Certification or AS degree preferred
  • Minimum one year IT technology store support experience preferred
  • Demonstrated proficiency across all IT store support technologies using advanced troubleshooting techniques
  • Sub-assembly hardware repair experience preferred
  • Professional communication and interpersonal skills required
  • Advanced written communication skills required
  • Must work well within a fast-paced logistics environment
  • Strong organizational skills required
  • Must possess a strong sense of urgency in managing customer Service Level Agreement(s)
  • Must have a demonstrated ability to work in adverse repair environments
  • Must possess ability to work independently
  • Must pass criminal background, pre-employment drug screening, and Motor Vehicle Record check
Working Conditions

This position requires the ability to work a flexible schedule, including nights and weekends. Extensive driving may be required, and travel will be reimbursed. Approximately 10% out of town travel will be required.