Field Service Technician

3 days ago

Minneapolis, Minnesota, United States Kodak Full time
Job Title: Field Service Technician

We are seeking a highly skilled and motivated Field Service Technician to join our team in the Greater Minneapolis Area, Minnesota. As a Field Service Technician, you will be responsible for installing, maintaining, and repairing Kodak and multi-vendor systems, including hardware, software, and networking products.

Key Responsibilities:
  • Install, maintain, and repair Kodak and multi-vendor systems, including hardware, software, and networking products.
  • Diagnose and optimize product performance to ensure customer satisfaction.
  • Provide ongoing support for customers, including training and configurations to improve product performance.
  • Administer customer calls, service reports, expense reports, and weekly time reports.
  • Perform necessary servicing and preventative maintenance of equipment.
  • System installation, maintenance, and ongoing support of equipment.
  • Provide ongoing support for customers, including developing strong relationships and striving to exceed customer expectations.
  • Act as customer liaison to drive customer issues to resolution.
  • Drive revenue growth initiatives as assigned by management.
  • Build and foster strong relationships with sales partners.
  • Inform management of issues affecting personal/product performance, job duties, and SOP while offering suggested improvements and innovation to enhance service engagements.
Requirements:
  • Associates Degree or Certification in electrical or mechanical engineering, technical trade school studies, or equivalent experience.
  • Customer service experience.
  • Previous experience servicing similar equipment.
  • Experience in the Graphic Arts industry would be an asset.
  • Knowledge of Electro-photography / Digital Printing.
  • Solid understanding of electro-mechanical devices and complex electro-optic and robotic high-tech equipment.
Work Environment:

The Field Service Technician will work in a high-availability/mission-critical account environment where system outages may occur. The individual will proactively respond to potential equipment issues to prevent unplanned interruption of customers' business. The Field Service Technician may be required to provide on-call, after-hours support or work different shifts based on company need. This may include nights, weekends, and holidays. The individual may also be required to take calls outside of their assigned territory or District. Must be willing to travel (possibly internationally) for short- and long-term assignments, as required. Must have and maintain a valid driver's license, passport, and other designated information. Ability to obtain security clearance as required by customers (ex. ability to be bonded in Canada). Field Service Technician will be mainly servicing customers in the Minnesota geographic area.

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