Field Service Technician

3 days ago

Minneapolis, Minnesota, United States Rittal Full time
Job Title: Field Service Technician

Rittal is seeking a skilled Field Service Technician to join our team. As a Field Service Technician, you will be responsible for providing on-site customer support for climate control product installation, planned maintenance, repair, and service training.

Responsibilities:
  • Provide on-site customer support for climate control product installation, planned maintenance, repair, and service training.
  • Complete required service reports and communicate to relevant persons.
  • Communicate/coordinate field service activities with customer and/or local Rittal sales personnel.
  • Provide telephone technical support to customers and service partners.
  • Promote Service Contracts through customer interaction and communication.
  • Understand customers' requirements and provide most cost-effective solution from Rittal.
  • Other duties as assigned.
Requirements:
  • Minimum of 3-years' experience in air conditioner repair as well as EPA certified for refrigerant recovery and servicing of CFC based units.
  • Possess strong mechanical and electrical aptitude and experience using electrical meters and troubleshooting.
  • Experience in repairing of industrial recirculating chillers is preferred.
  • Previous field service is a plus.
  • Working knowledge with Microsoft Office: Outlook/Email, Excel, and Word.
Physical Requirements, Mental & Safety Requirements:
  • Stand or Sit for long durations of time, up to and exceeding 8 hours.
  • Work with hand tools, power tools, computer and use keyboard for up to and exceeding 8 hours. Stand, walk, bend, twist, and reach frequently throughout the work shift.
  • Occasionally lift up to 80 pounds to waist level; frequently lift pounds to waist level and up to 25 pounds above the shoulders.
  • Work in a fast-paced environment, adapt to assignment changes easily, ability to multi-task, learn repair and office procedures.
  • Learn to use new software.
  • Must be detailed-oriented; communicate effectively via oral and written with all levels of vendors and customers.
  • Wear safety-toed footwear, safety glasses with side shields, hearing protection and additional personal protective equipment where required.

Rittal LLC is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sexual orientation, gender identity, race, gender, religion, age, national origin, color, disability, or veteran status. EOE/Minority/Female/Disabled/Veteran.

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