Field Service Technician

1 day ago

Minneapolis, Minnesota, United States Espo Corporation Full time
Job Title: Field Service Technician About the Role: We are seeking a highly skilled Field Service Technician to join our team at Espo Corporation. As a Field Service Technician, you will be responsible for providing technical support and maintenance services to our customers in the Minneapolis, MN area. Key Responsibilities: * Provide accurate and timely phone support to customers * Setup, install, repair, and perform preventive maintenance on Company equipment at customer sites within assigned region * Maintain customer and unit history on CRM database * Document contact with customers on CRM * Perform other duties as assigned Authority to Decide: * Determines labor and spare parts required on-site repairs * Makes recommendations for parts replacement as a preventative measure * Prioritizes open cases and machine repairs accordingly * Signs evaluation and service reports Requirements: * Bachelor's degree in electronics or related experience * Customer service experience preferred * Minimum of years experience with skills in training, installing, and repairing various models of industrial micro-processor controlled equipment Expertise and Methodology: * MS-Office * General personal computer knowledge * Must be able to read and comprehend electrical schematics and drawing Other Requirement Criteria: * Good oral and written communication skills * Must have a strong mechanical aptitude * Demonstrate a high level of attention to detail when inspecting, troubleshooting, and repairing units to ensure the work is accurate and complete * Valid driver's license with a good driving record * Ability to lift up to pounds * Prolonged standing, sitting, stooping, bending * Frequent travel * Good manual dexterity * Valid Passport Deliverables Targets: * Provide optimal and timely technical support in-house and on-site Performance Indicators: * Maintain open incidents to less than . * Meet weekly target for closed incidents * Machine repair cycle time * Repair return rate * In person and web based assessments on equipment knowledge * Customer feedback/surveys * Quality and accuracy of data entry on CRM and other forms About Espo Corporation: We are an Equal Opportunity Employer and value the benefits of diversity in our workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity and expression, national origin, disability, protected Veteran status or any other attribute or protected characteristic by law.

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