Technical Business Analyst
4 weeks ago
We are seeking a highly skilled Technical Business Analyst to join our team at Della Infotech. As a Technical Business Analyst, you will be responsible for owning new hire equipment assignments, completing systems set-up for users, and fielding and troubleshooting Call Center systems related questions and issues. You will also coordinate review of system updates entered in the request system, gain alignment and prioritization for approved projects, and coordinate set-up, system, and business testing. Additionally, you will keep stakeholders informed with timely communications, coordinate and complete systems testing projects, and partner internally to transfer systems knowledge and changes to enable production of training materials.
Responsibilities:
Own new hire equipment assignments
Complete systems set-up for users
Field and troubleshoot Call Center systems related questions and issues
Coordinate review of system updates entered in the request system
Gain alignment and prioritization for approved projects
Coordinate set-up, system, and business testing
Keep stakeholders informed with timely communications
Coordinate and complete systems testing projects
Partner internally to transfer systems knowledge and changes to enable production of training materials
Requirements:
Bachelor's degree in business, IT, or related field with 3+ years of experience in business process work preferably in contact center operations
Proficiency in Excel, SQL, or other related data/system tools
1-year prior call center experience
Demonstrated experience in testing and/or administration of customer service application technologies
Google/Microsoft Suite proficiency (i.e., Sheets, Slides, Docs)
Ability to understand technical terminology and processes to translate to the business
Ability to translate business needs into technology requirements
Supporting system implementation and upgrade projects
Proficiency in understanding business problems and opportunities
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