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Assistant Manager

2 months ago

Helena, Montana, United States Planet Fitness Full time
Job Summary

The Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional member experience as well as a financially successful club.

Key Responsibilities
  • Staff Management: Assist in recruiting, hiring, training, and developing a high-performing staff consisting of Member Service Representatives, Trainers, and Custodians.
  • Customer Service: Assist in maintaining a welcoming atmosphere for all members, prospective members, and guests, and ensuring staff follows superior customer service guidelines.
  • Operations Support: Assist with staff management and provide backup support to the Club Manager as needed, including scheduling and supervising staff.
  • Member Service Oversight: Ensure staff is providing a superior customer experience at all times.
  • Issue Resolution: Assist in resolving or escalating employee issues or concerns.
  • Front Desk Activities: Involved in all front desk-related activities, including answering phones, checking members into the system, new member sign-up, taking prospective members on tours, and facilitating all member requests, issues, and questions.
  • Cleanliness and Maintenance: Assist in overseeing the cleanliness and maintenance of the facility.
  • Supply Management: Assist in ordering supplies using specific budgets based on club requirements.
  • Reporting and Statistics: Assist in tracking statistics and reports (weekly, monthly, and annually).
  • Backup Support: Provide backup support for any employee who is absent.
Qualifications and Requirements
  • Customer Service Skills: Superior customer service skills, preferably in the fitness industry.
  • Experience: Experience working as a Member Service Representative at Planet Fitness.
  • Supervisory Skills: Solid supervisory, diplomacy, and listening skills.
  • Computer Proficiency: Basic computer proficiency (Microsoft Suite).
  • Personal Qualities: Hard working, enthusiastic, and energetic.
  • Problem Resolution Skills: Strong problem resolution skills.
  • Certifications: Current CPR Certification required.
  • Education: High school diploma/GED equivalent required.