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Executive Hotel Manager

2 months ago

Nashville, Tennessee, United States TMC Hospitality Full time
About the Role

The Executive Hotel Manager is responsible for overseeing all aspects of hotel operations, including staff management, guest relations, and strategic planning. As an ambassador for the brand and the hotel within its community, the GM provides leadership and direction to all departments to support the service culture and maximize operations and guest satisfaction.

Key Responsibilities
  • Manage the hotel leadership team and overall hotel targets to deliver an excellent Guest Experience.
  • Manage profitability, guest, and employee satisfaction measures.
  • Operate within any departmental budget constraints.
  • Track and control labor costs daily, weekly, and monthly.
  • Assist with marketing strategies and campaigns.
  • Lead all key property issues, including capital projects, customer service, and refurbishment.
  • Handle complaints and oversee service recovery procedures.
  • Prepare, present, and achieve the hotel's annual Operating Budget, Marketing & Sales Plan, and Capital Budget.
  • Manage ongoing profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
  • Ensure all decisions are made in the best interest of the hotel and management.
  • Deliver hotel budget goals and set other short and long-term strategic goals for the property.
  • Develop improvement actions and carry out cost savings.
  • Have a strong understanding of P&L statements and the ability to react with impactful strategies.
  • Closely monitor the hotel's business reports on a daily basis and make decisions accordingly.
  • Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, are on target and accurate.
  • Maximize room yield and hotel/resort revenue through innovative sales practices and yield management programs.
  • Prepare a monthly financial report for the owners and stakeholders.
  • Draw up plans and budgets (revenues, costs, etc.) for the owners.
  • Assist in the procurement of operating supplies and equipment and contract with third-party vendors for essential equipment and services.
  • Act as the final decision-maker in hiring key staff.
  • Coordinate with HODs for the execution of all activities and functions.
  • Oversee and manage all departments and work closely with department heads on a daily basis.
  • Manage and develop the Hotel Executive team to ensure career progression and development.
  • Be accountable for the responsibilities of department heads and take ownership of all guest complaints.
  • Provide effective leadership to hotel team members.
  • Lead in all aspects of business planning.
  • Respond to audits to ensure continual improvement is achieved.
  • Handle corporate clients and participate in new client acquisition along with the sales team whenever required.
  • Assist in residential sales as and when required and develop strong sales prospects.
  • Safeguard the quality of operations during internal and external audits.
  • Ensure compliance with the Occupational Health & Safety Act, fire regulations, and other legal requirements.
  • Maintain records for all on-site permits and ensure compliance. Ensure all facilities and equipment are up to code.
  • Collaborate with marketing on any promotional campaigns for the property and maintain brand standards.