Customer Service Representative
2 days ago
Job Summary:
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients through phone calls, emails, and other communication channels.
Key Responsibilities:
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Provide product information and answer questions about our services
- Upsell and cross-sell our products and services to customers
- Meet or exceed customer satisfaction targets
- Work collaboratively with other teams to resolve customer issues
Requirements:
- 6 months of prior high-volume call center or similar experience
- Solid understanding and adherence to the Service BDC Policies and Procedures Manual
- Strong computer skills, including Microsoft Outlook, Excel, and Word
- Excellent verbal and written communication skills
- Punctual and reliable with the ability to work flexible hours
What We Offer:
- A competitive salary and benefits package
- Opportunities for career growth and development
- A dynamic and supportive work environment
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