Customer Service Representative

2 days ago


Minneapolis, Minnesota, United States Avenica Full time
Job Title: Customer Service Representative

Job Summary:

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients through phone calls, emails, and other communication channels.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Provide product information and answer questions about our services
  • Upsell and cross-sell our products and services to customers
  • Meet or exceed customer satisfaction targets
  • Work collaboratively with other teams to resolve customer issues

Requirements:

  • 6 months of prior high-volume call center or similar experience
  • Solid understanding and adherence to the Service BDC Policies and Procedures Manual
  • Strong computer skills, including Microsoft Outlook, Excel, and Word
  • Excellent verbal and written communication skills
  • Punctual and reliable with the ability to work flexible hours

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career growth and development
  • A dynamic and supportive work environment


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