Support Engineer
2 weeks ago
We are seeking a highly skilled and passionate Support Engineer to join our Customer Success team at Kyndryl. As a Support Engineer, you will play a critical role in ensuring the success of our customers by providing exceptional technical support and troubleshooting expertise.
Key Responsibilities- Provide front-line customer support via email, screen sharing, and phone calls
- Assist customers with building multi-tier and other complex environments in Skytap
- Work closely with the sales team to ensure customer success and satisfaction
- Engage as a subject matter expert within the support organization as well as with customers and partners
- Use deep knowledge to influence direction of the organization
- Drive establishment of Support processes and procedures to contribute to the efficiency of the organization
- Extensive exposure to Windows Desktop / Server and/or Linux Operating systems
- Mac OS X desktop and application experience
- Experience using VMware or other virtualization technologies
- Experience with IBM Power Systems a plus
- Baseline understanding of application-level networking (Layer 4 and above)
- Ability to debug customer problems at the Linux and Windows admin levels (Windows Domains, use of command line tools, etc)
- Excellent written, verbal, and interpersonal skills
- Ability to problem solve solo, as well as ability to function within a tight-knit group
- Excellent project planning and time management skills
- Must be maniacal about customer success
- Drive and execution towards successful outcomes for customers and ensuring complete satisfaction
Kyndryl is a leading provider of IT infrastructure services, and we are committed to creating a diverse and inclusive environment for our employees. We offer a comprehensive benefits package, including medical and dental coverage, disability, retirement benefits, paid leave, and paid time off. We also invest heavily in our employees' growth and development, providing access to state-of-the-art resources and Fortune 100 clients.
What We Offer- A competitive salary range of $59,640 to $113,400 based on a full-time schedule
- A comprehensive benefits package
- Access to state-of-the-art resources and Fortune 100 clients
- Opportunities for growth and development
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