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ED-TECH SUPPORT SPECIALIST
1 month ago
We are seeking a highly skilled ED-TECH Support Specialist to join our team at San Lorenzo USD. The successful candidate will be responsible for providing technical support and assistance to staff and students concerning the operation of instructional computer devices and related peripheral equipment.
Key Responsibilities- Assist students and teachers with troubleshooting and operating Internet of Things (IoT) devices, including computer devices, peripheral equipment, and ed-tech tools/equipment/software.
- Provide technical support and assistance in assembling, disassembling, and maintaining computer device carts in accordance with established protocols.
- Maintain technology equipment inventory by utilizing district inventory software and retire old equipment according to established procedures.
- Check-in and check-out technology devices to both students and staff in accordance with appropriate use policies.
- Prepare and assist with equipment use for students and staff, including installation of applicable software and basic user support.
- Operate, basic troubleshoot, perform general maintenance, and maintain a variety of instructional computer/IOT devices and peripheral equipment.
- Provide basic technological end-user support and respond to requests in person and on the telephone to staff and students.
- Escalate matters to HelpSTAR for further assistance when required.
- High school diploma or equivalent and one (1) year of experience in computer operations, including some experience working with students in an organized setting.
- Valid First Aid and CPR certificates issued by an authorized agency.
The successful candidate will work in a classroom and office environment, with the ability to lift, carry, push or pull moderately heavy objects as assigned by position.
